The Reception Manager role involves managing the front desk and reception area, leading a team of receptionists, and ensuring the highest level of guest satisfaction. This position requires strong leadership, exceptional communication skills, and a commitment to providing a premium guest experience.
Hi, I’m
Natthika Haunchaiyaphum
Reception Manager
Bangkok
Summary
Overview
8
years of professional experience
2
Languages
Work History
Akara Hospitality Company
Reception Manager
08.2020 - 10.2025
Job overview
- Responsibilities
- Supervise and support front desk staff to ensure efficient and friendly service.
- Coordinate staff schedules, training, and performance evaluations.
- Handle guest complaints and resolve any issues promptly.
- Ensure the reception area is well-maintained and presentable at all times.
- Maintain accurate records of bookings and transactions.
- Implement and maintain reception policies, procedures, and standards.
- Qualifications
- Proven experience in a supervisory or managerial role within a hospitality environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle stressful situations with professionalism and tact.
- Skills
- Customer Service
- Team Leadership
- Conflict Resolution
- Time Management
- MS Office
- Attention to Detail
- Effective Communication
Zuma Bangkok
Reception
04.2018 - 09.2019
Job overview
- Guest services: Greet and welcome guests warmly and enthusiastically.
- Escort guests to their designated tables.
- Provide guests with menus and answer initial questions.
- Provide accurate wait time estimates for walk-ins.
- Operations and administration: Manage reservations, whether by phone, online, or in person.
- Maintain a waiting list and organize the seating for different party sizes.
- Optimize table assignments to ensure an even workload for servers.
- Answer phone calls and handle inquiries about the restaurant and menu.
- Environment and support: Keep the host stand and entryway clean and organized.
- Assist with touching up tables between guest seatings.
- Help other staff members, which can sometimes include busing or serving duties.
- Coordinate with servers and bussers to manage table turnover.
- Essential skills
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- A welcoming and energetic attitude.
Issaya Siamese Club
Hostess
11.2017 - 02.2018
Job overview
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Providing great customer service.
Education
Bansomdejchaopraya Rajabhat UniversityBangkok, Thailand
Bachelor of Humanities and Social Science
University Overview
Skills
Hard Skills
Reservation Systems (OpenTable, SevenRooms, ResDiary)
Front Desk & Reception Operations
VIP Guest Relations
POS Systems Operation
Booking & Table Management
Staff Scheduling & Shift Planning
Complaint Handling & Service Recovery
CRM & Guest Database Management
Microsoft Office (Word, Excel, Outlook)
Hospitality Operations Support
Soft Skills
Leadership & Team Management
Communication & Interpersonal Skills
Problem Solving
Conflict Resolution
Multitasking & Prioritization
Attention to Detail
Time Management
Adaptability in Fast-Paced Environments
Emotional Intelligence
Professionalism & Positive Attitude
Timeline
Reception Manager
Akara Hospitality Company
08.2020 - 10.2025
Reception
Zuma Bangkok
04.2018 - 09.2019
Hostess
Issaya Siamese Club
11.2017 - 02.2018
Bansomdejchaopraya Rajabhat University
Bachelor of Humanities and Social Science