Natthaya Vit-upasai
Duty Manager
Summary
Developed leadership and operational management skills in service environment, now seeking to transition into new field. Expert in team coordination and conflict resolution, with focus on enhancing customer experiences. Ready to leverage these transferrable skills to bring value and drive efficiency in new role.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Duty Manager
The Sukosol Hotel
01.2022 - 01.2025
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Guest Service Agent
My Hotel CMYK Ratchada
07.2021 - 12.2021
- State Quarantine Hotel
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Input daily occupancy, room rate and revenue into property management system for update recordkeeping and accounting.
Guest Service Agent
The Quarter Ari Hotel
01.2020 - 06.2021
- Greeted guests upon arrival, offered assistance and answered questions to build rapport and retention.
- Entered guests data into system and updated information.
Trainee Accountant
Miracle Grand Convention Hotel
06.2016 - 08.2016
Education
BBA - Entrepreneurship
University of The Thai Chamber of Commerce
Bangkok, Thailand 04.2001 -
Skills
Customer service focus
Delegating work
Motivational leadership
Room Assignments
Night Auditing
Goal Setting
Certification
Management Skills for Senior Front Office Staff in Hotels and resorts
Timeline
Duty Manager
The Sukosol Hotel
01.2022 - 01.2025
Guest Service Agent
My Hotel CMYK Ratchada
07.2021 - 12.2021
Guest Service Agent
The Quarter Ari Hotel
01.2020 - 06.2021
Trainee Accountant
Miracle Grand Convention Hotel
06.2016 - 08.2016
BBA - Entrepreneurship
University of The Thai Chamber of Commerce
04.2001 -
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