Natthaya Vit-upasai
Nonthaburi
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
The Sukosol Hotel
01.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Chief G.S.A.
The Sukosol Hotel
01.2022 - 12.2023
- Assisted and resolved customer issued and tried to maintain customer satisfaction
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated with other departments and ensured the flow of communication to enhance service quality
- Worked flexible hours across night, weekend and holiday shifts.
Guest Service Agent
My Hotel CMYK Ratchada
07.2021 - 12.2021
- State Quarantine Hotel
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Guest Service Agent
The Quarter Ari Hotel
01.2020 - 06.2021
- Entered customer data into room system and updated information whenever patrons changed rooms
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Collected room deposits, fees and payments.
Trainee Accountant
Miracel Grand Convention Hotel
06.2016 - 08.2016
- Prepared balance sheets, cash flow reports and income statements.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Education
BBA -
University of The Thai Chamber of Commerce
Bangkok05.2019
Skills
- Guest Engagement Strategies
- Staff Training and Development
- Delegating Work
- Room Assignments
- Flexible and Adaptable
- Night Auditing
- Operations Management
- Goal Setting
Languages
Thai
Native language
English
Upper intermediate
B2
Certification
- Management Skills for Senior Front Office Staff in Hotels and Resorts
Timeline
Duty Manager
The Sukosol Hotel
01.2024 - Current
Chief G.S.A.
The Sukosol Hotel
01.2022 - 12.2023
Guest Service Agent
My Hotel CMYK Ratchada
07.2021 - 12.2021
Guest Service Agent
The Quarter Ari Hotel
01.2020 - 06.2021
Trainee Accountant
Miracel Grand Convention Hotel
06.2016 - 08.2016
BBA -
University of The Thai Chamber of Commerce
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