Natthawadee Vilairit

• Collected and prioritized requirements from stakeholders and Product Owners, translating business needs into user stories, workflows, acceptance criteria, and Jira tasks.
• Conducted research and feasibility studies for new initiatives, creating low-fidelity wireframes to guide UX/UI design.
• Collaborated with UX/UI, developers, and QA teams during backlog refinement, sprint planning, and UAT to ensure timely delivery.
• Facilitated stakeholder reviews and sign-off prior to launches, ensuring business alignment.
• Supported post-launch operations by coordinating with users, developers, and QA to resolve issues and optimize performance.
• Managed end-to-end product development processes in a startup environment , gaining hands-on experience across all phases—from ideation and requirements gathering to release and post-launch optimization.

Key Projects:

• Booking Engine – Defined end-to-end requirements and UAT processes, improving booking accuracy and conversion rates.
• Property Management System (Web & Mobile) – Delivered PMS core features to enhance hotel staff efficiency and guest experience.
• LINE Booking Integration – Designed workflows and acceptance criteria for full booking flow in LINE, enabling seamless reservations.
• Channel Manager – Managed OTA connectivity to synchronize rates and inventory across platforms, reducing manual updates.
• Extranet (OTA Backend) – Coordinated development of backend portal for hotels to manage inventory, rates, and promotions on OTAs.
• Admin System – Defined requirements and analytics features to support account creation and performance tracking.

• Gathered requirements and analyzed system solutions across mobile apps, e-commerce websites, CMS, and chatbots integrations.
• Prepared SRS, test cases, and UAT scripts; coordinated with developers and QA to ensure successful release.
• Developed user manuals and provided operational support for post-production systems.

Key Projects:

• True Shopping App & Website – Enhanced e-commerce customer experience and improved content management.
• CMS & LINE Auto-order Chatbots – Automated order processing, improving efficiency and reducing manual workloads.

• Collected requirements, designed UI mockups with Adobe XD, and documented test cases.
• Conducted UAT (manual testing) and coordinated with teams to deploy updates into production.
• Prepared system operation manuals for end-users.

Key Projects:

• Sales Motor, Procurement, Roadside Assist, Smile Underwrite