NATTHASART COMKRONG
Klong Luang,Thailand
Summary
Accomplished professional with expertise in drawing and design using SolidWorks, Sketchup, AutoCAD. Proficient in project management, task management, and service quality assurance, with a strong background in ERP systems and CRM systems. Demonstrates exceptional skills in technical documentation writing, budgeting and forecasting, procurement expertise, and risk mitigation. Adept at maintaining service quality standards and customer service excellence. Career goals include leveraging extensive experience to drive innovation in equipment maintenance and platform design.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
Work history
SERVICE MANAGER
SUNSTREAM INDUSTRIES (THAILAND) CO.,LTD.
Phathumthani
09.2013 - 08.2025
- Oversaw team responsible for inspections, report preparation, and repairs, ensuring quality standards.
- Managed service desk operations, evaluating team efficiency and enhancing customer support.
- Resolved service desk issues while streamlining procedures to boost productivity.
- Developed service sales strategies through standard and customized contracts to elevate customer satisfaction.
- Provided seamless material handling equipment service by sourcing local materials to reduce costs and lead times.
- Executed administrative tasks and data management in cloud platform to address department concerns.
- Demonstrated extensive knowledge of industry standards, product details, and company services offered.
- Planned installations, conducted audits, and performed commissioning site acceptance testing.
SERVICE ENGINEER
AIRCO LTD. (TRANE THAILAND)
Ratchathewi, Bangkok
07.2011 - 09.2013
- Technical Dealer Service for residential air conditioning and Air Handling Units (AHU) in brand TRANE.
- Commissioning for Installation & Starting up for Variable Refrigerant Flow (VRF System).
- After Sales Service Residential Product Training.
- Field Quality Feedback report to manufacturer.
- Attended professional development workshops regularly, kept abreast of latest industry advancements.
- Verified correct installation of new equipment, guaranteed optimal operation from the startup standard.
- Ensured compliance with safety regulations during all servicing tasks for secure work environment.
SERVICE ENGINEER
SUNSTREAM INDUSTRIES (THAILAND) CO.,LTD.
Klongluang, Phathumthani
01.2010 - 07.2011
- Streamlined workflow and managed job installation costing
- Oversaw warranty claims and liaised with manufacturers
- Implemented installation and commissioning processes
- Conducted operator training and facilitated start-up SAT
- Updated client records diligently to monitor service history and future requirements.
- Maintained excellent customer relations, provided expert technical advice on machine management.
- Performed extensive repair works to restore functionality in faulty machines.
SERVICE ENGINEER
JAPAN FORKLIFT SERVICE CO.,LTD.
Klongluang, Phathumthani
01.2007 - 01.2010
- Planned and executed refurbishing cost strategies for used forklift trucks
- Performed comprehensive maintenance and repairs for electric forklifts
- Expanded abilities the lift trucks to option function additional (Weight Scale, Forklift Attachment)
- Effectively organized PM plans for rental units
- Updated client records diligently to monitor service history and future requirements.
- Documented work logs and repairs to maintain accurate records.
- Verified correct installation of new equipment, guaranteed optimal operation from the start.
Education
BACHELOR'S DEGREE - Electrical Engineering
KHON KAEN UNIVERSITY
Khon Kaen 05.2001 - 06.2006
HIGH VOCATIONAL CERTIFICATE - Instrumentation & Control
KING MONGKUT'S INSTITUTE OF TECHNOLOGY NORTH BANGKOK
06.2001
Skills
- Drawing & Designs: SolidWorks, Sketchup, AutoCAD
- MS Office
- Tool/Technology
- Service quality assurance
- Experience with erp systems (Enterprise Resource Planning)
- Knowledge of crm systems (Customer Relationship Management)
- Technical documentation writing
- Risk mitigation
- Customer Service
- Equipment Maintenance & Refurbish
- Project Management
Languages
English
Personal Information
- Date of birth: 03/19/81
- Nationality: Thai
- Marital status: Single
Timeline
SERVICE MANAGER
SUNSTREAM INDUSTRIES (THAILAND) CO.,LTD.
09.2013 - 08.2025
SERVICE ENGINEER
AIRCO LTD. (TRANE THAILAND)
07.2011 - 09.2013
SERVICE ENGINEER
SUNSTREAM INDUSTRIES (THAILAND) CO.,LTD.
01.2010 - 07.2011
SERVICE ENGINEER
JAPAN FORKLIFT SERVICE CO.,LTD.
01.2007 - 01.2010
BACHELOR'S DEGREE - Electrical Engineering
KHON KAEN UNIVERSITY
05.2001 - 06.2006
HIGH VOCATIONAL CERTIFICATE - Instrumentation & Control
KING MONGKUT'S INSTITUTE OF TECHNOLOGY NORTH BANGKOK
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