NATTHANAN THAPAN

• From 4th July2016 – 30th June2021,
• (1) Handle incoming calls, appropriately provide requested information and redirect inquiries to appropriate associates.
• (2) Perform front desk services by handling incoming visitors, connecting visitors with associates, receiving documents and parcels from external persons, keeping reception area tidy and pleasant
• (3)Conduct travel arrangements, hotel accommodations, car rental for office associates, and shuttle service arrangement, verify invoices of travel, transportation fees and create a summary report (4) Prioritize and assign tasks to company messengers and housekeepers
• (5) Handles internal and external mail, faxes, business card ordering, staff sales, parking lot stickers, courier and parcel, etc.
• (6) Control petty cash spending for driver and miscellaneous office activities by acquiring petty cash from S&F, paying cash to related persons according to documents and creating reimbursement/petty cash reports
• (7) Oversea office safety at reception area by safeguarding office keys and following safety procedures for front desk administrator (8) Handle all document process for management team
• (9) Control house keeper and messenger job

(1) Handle incoming calls, appropriately provide requested information and redirect inquiries to appropriate associates.

(2) Perform front desk services by handling incoming visitors, connecting visitors with associates, receiving documents and parcels from external persons, keeping reception area tidy and pleasant

(3)Conduct travel arrangements, hotel accommodations, car rental for office associates, and shuttle service arrangement, verify invoices of travel, transportation fees and create a summary report

(4) Prioritize and assign tasks to company messengers and housekeepers

(5) Handles internal and external mail, faxes, business card ordering, staff sales, parking lot stickers, courier and parcel, etc.

(6) Control petty cash spending for driver and miscellaneous office activities by acquiring petty cash from S&F, paying cash to related persons according to documents and creating reimbursement/petty cash reports

(7) Oversea office safety at reception area by safeguarding office keys and following safety procedures for front desk administrator

(1) Handle incoming calls, appropriately provide requested information and redirect inquiries to appropriate associates.

(2) Perform front desk services by handling incoming visitors, connecting visitors with associates, receiving documents and parcels from external persons, keeping reception area tidy and pleasant

(3)Conduct travel arrangements, hotel accommodations, car rental for office associates, and shuttle service arrangement, verify invoices of travel, transportation fees and create a summary report

(4) Prioritize and assign tasks to company messengers and housekeepers

(5) Handles internal and external mail, faxes, business card ordering, staff sales, parking lot stickers, courier and parcel, etc.

(6) Control petty cash spending for driver and miscellaneous office activities by acquiring petty cash from S&F, paying cash to related persons according to documents and creating reimbursement/petty cash reports

(7) Oversea office safety at reception area by safeguarding office keys and following safety procedures for front desk administrator

(1) Handle incoming calls, appropriately provide requested information and redirect inquiries to appropriate associates.

(2) Perform front desk services by handling incoming visitors, connecting visitors with associates, receiving documents and parcels from external persons, keeping reception area tidy and pleasant

(3)Conduct travel arrangements, hotel accommodations, car rental for office associates, and shuttle service arrangement, verify invoices of travel, transportation fees and create a summary report

(4) Prioritize and assign tasks to company messengers and housekeepers

(5) Handles internal and external mail, faxes, business card ordering, staff sales, parking lot stickers, courier and parcel, etc.

(6) Control petty cash spending for driver and miscellaneous office activities by acquiring petty cash from S&F, paying cash to related persons according to documents and creating reimbursement/petty cash reports

(7) Oversea office safety at reception area by safeguarding office keys and following safety procedures for front desk administrator

(1) Handle incoming calls, appropriately provide requested information and redirect inquiries to appropriate associates.

(2) Perform front desk services by handling incoming visitors, connecting visitors with associates, receiving documents and parcels from external persons, keeping reception area tidy and pleasant

(3)Conduct travel arrangements, hotel accommodations, car rental for office associates, and shuttle service arrangement, verify invoices of travel, transportation fees and create a summary report

(4) Prioritize and assign tasks to company messengers and housekeepers

(5) Handles internal and external mail, faxes, business card ordering, staff sales, parking lot stickers, courier and parcel, etc.

(6) Control petty cash spending for driver and miscellaneous office activities by acquiring petty cash from S&F, paying cash to related persons according to documents and creating reimbursement/petty cash reports

(7) Oversea office safety at reception area by safeguarding office keys and following safety procedures for front desk administrator

• Office of facility support
• (1) Manage office supplies and office equipment by creating e buy for open purchase order, contacting suppliers for order and monitoring the inventory and provision of office suppliers and all office equipment including renovation office
• (2) Assist and contact with coordinate to Singh Estate&S Prime building for rental contract and process of car parking cases, Handling information of Mars to building office and all of process to control Air condition with maintenance office
• -AC request for Air Temperature
• -Maintenance the office
• -Transport elevator request etc.,
• From 2016, May – 2016, June
• Company: International Legal Counselors Thailand /
• Law Firm Business,
• Assistance of HR manager.
• Control all incoming telephones and directs calls in an accurate, efficient, and professional manner.
• Take care of client.
• Make a report for Time Attendance.
• Make a report for Courier expense report.
• Make a report for Telephone charge.
• Make a report for new client daily.
• Handle the conference room for Lawyer and client.
• Handle the telephone conference to overseas.
• Provide airline ticker.
• Provide transportation.
• Provide and Reserve the hotel.
• Contact to messenger and courier messenger.
• Handle cheque for payment to vendor.
• Recheck WHT for finance.
• Handle telephone expense including fax.
• Interpreted management directives to define and document administrative staff processes.
• Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.

• 24hr response to customer calls covering the following call types: Handling Inbound call and provide.
• General Information on vehicles i.e.
• Type, price, availability.
• Branch Location.
• Complaint Management.
• Concierge Services.
• Marketing Promotions (Information / Support) such as campaign offer Conduct Outbound call.
• Maintenance Reminder Calls.
• Appointment Scheduling.
• Invite of test drive.
• Marketing / Promotion Support.
• Customer Satisfaction Surveys.
• Maintain professional communication towards customers according to the internal service standards and workflows.
• Accurate preparation and timely submission of work reports.
• Proper handling of the cases in the Customer Service software applications.
• Perform other duties and special assignments as required.

• Answer telephones and directs calls in an accurate, efficient, and professional manner.
• Record message accurately, forward to appropriate department.
• Greeting visitors and customers.
• Maintain general knowledge of Mondial assistance Thailand departments and employees.
• Maintain front area in order to good image for all visitors.
• Responsible for central conference room’s reservation.
• Complete overflow-typing assignment for department.
• Assist to HR to recruit candidate.
• Assist and Co-ordinate to Admin supervisor to create PR, PO, Company : Thai Airport Ground Service at Suvarnnabhumi Airport Possition : Ground staff Responsibilities: Check in counter V.I.P.
• Immigration Control luggage claim.

• Answer telephones and directs calls in an accurate, efficient, and professional manner.
• Take care of visitor and vendor.
• Manage and control conference room.
• Serve drive to visitors.
• Create PR /PO.
• Close GR.
• Create MR.
• Coordinate with New Vendor.
• Take care document for approve.
• Booking HOTEL/ AIRLINE TICKET/Training /Accommodation/Transport.
• Support It Thailand Base with Singapore and UK.
• Prepare and send salary slip to staff.
• Records Tracking Invoice report.
• Book courier.
• Create and Prepare vendor document for regional team to approve.
• Check store and all supply, It Equipment Etc.
• Coordinate and prepare supply or document to PA of president and Admin manager.
• Operation document.
• Support operation team for PTTEP and Chevron Responsibilities Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc.
• For the upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Create and update records and databases with personnel, other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Assist colleagues whenever necessary Company: Mondial Assistance (Thailand) Co., Ltd or Alliance global assistance, Sell extended warranty products on behalf of car manufacturers.
• Coach dealer staff and assist to close deal.
• Co-ordinate with financiers in finance approval process & commission payment.
• Co-ordinate with dealers to ensure timely payment of commission to sales staff.
• Encourage / promote sales community activity via social network.
• Perform other tasks as assigned Company: Mondial Assistance (Thailand) Co., Ltd.