Canva
Nattaya Ketawalh
Head Of Support And Business Development Executive
Bangkok
Summary
Proactive and solution-driven professional with over 20 years of experience across wellness, customer service, and tech industries. Demonstrates strong capabilities in problem-solving, workflow planning, and cross-functional coordination. Skilled in sales, negotiation, and presentation, with recent hands-on experience working directly with affiliates and business partners to drive product and campaign success. Adept at supporting teams, resolving issues efficiently, and implementing strategies that enhance both internal operations and customer engagement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
23
23
years of professional experience
2
2
Languages
25
25
years of post-secondary education
Work History
Head of Operations
Insitemedia Co.,Ltd
06.2023 - Current
- Lead operational planning and support for a myCashback app , Playbux.co (web3)
- Identify issues and propose process improvements to enhance user experience and backend support.
- Conducted marketing activities and presented promotional offers.
- Created graphics using Canva and wrote clear, engaging content for each product and promotion provided by affiliate partners.
Assistant to CEO
Insitemedia Co.,Ltd
05.2022 - 05.2023
- Supported CEO with strategic planning, team coordination, and daily operations.
- Developed workflow guidelines to support internal teams and partners.
- Participated in product exhibitions and presented product information to customers.
- Provided purchase support across all sales channels(online - offline).
Spa Manager
Eliza facial spa
05.2019 - 02.2022
- Managed full spa operations including team leadership, customer service, and vendor relations.
- Designed SOPs for front desk and therapy staff, improving service efficiency and customer satisfaction.
- Acted as main point of contact for client issues, resolving complaints with empathy and professionalism.
- Coordinated monthly sales campaigns and promotions, boosting customer engagement and increasing monthly sales targets.
- Summarized and analyzed monthly sales results to track performance and identify opportunities for improvement.
Freelance Facial Massage Instructor
Pravinia co.,Ltd
06.2018 - 04.2019
Account Executive
Pantavanij Co.,Ltd
04.2003 - 05.2018
- Managed client accounts with a focus on service excellence and issue resolution.
- Supported cross-functional teams in delivering effective solutions to client challenges.
- Developed structured work approaches that were adopted across departments.
- Handled initial system troubleshooting, proposed new features, and gathered requirements to enhance system development.
- Presented monthly usage reports and identified areas for improvement with IT support and relevant teams.
Receptionist
Spa Royal Cliff Beach Resort Pattaya
04.2002 - 01.2003
Education
Bachelor's Degree: Economics -
Bangkok University
Bangkok, Thailand 06.1998 - 02.2023
Skills
Problem Solving & Root Cause Analysis
Work Preference
Work Type
Part TimeWork Location
HybridImportant To Me
Flexible work hoursWork-life balanceCompany CultureSoftware
Microsoft office
Languages
English
Upper intermediate (B2)
Interests
Cryptocurrency
Tree
Bird
Hobbies
Gardening helps me stay grounded, connect with nature, and practice patience, while reading novels allows me to explore new perspectives and stimulate my imagination. These activities support both my mental clarity and emotional well-being, making me more focused and creative in my professional life.
Timeline
Head of Operations
Insitemedia Co.,Ltd
06.2023 - Current
Assistant to CEO
Insitemedia Co.,Ltd
05.2022 - 05.2023
Spa Manager
Eliza facial spa
05.2019 - 02.2022
Freelance Facial Massage Instructor
Pravinia co.,Ltd
06.2018 - 04.2019
Account Executive
Pantavanij Co.,Ltd
04.2003 - 05.2018
Receptionist
Spa Royal Cliff Beach Resort Pattaya
04.2002 - 01.2003
Bachelor's Degree: Economics -
Bangkok University
06.1998 - 02.2023
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