Nattawut Khamsopa
Technical Support Engineer
Bangna,Samut Prakan
Summary
Flexible Technical Support Engineer with 10 years more then of experience helping clients maintain smooth operations. Expertise in Variable speed drive systems and high pressure, fast-paced environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
15
15
years of professional experience
Work History
Senior Technical Support Engineer
Control Techniques
10.2019 - Current
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
- Analyzed customer feedback data to identify areas for improvement in product offerings or support services provided.
- Managed escalated cases efficiently, liaising between customers and development teams to ensure prompt resolution of issues.
Project Application Engineer
Schneider Electric (TH)
08.2015 - 09.2019
- Composed detailed technical documentation for each project, enabling smooth handovers between teams throughout the development process.
- Collaborated closely with cross-functional teams to ensure seamless integration of technical solutions into existing systems.
- Reduced project completion times with effective resource allocation and prioritization.
Technical Support Engineer
Q-Control Engineering
03.2010 - 08.2015
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Science - Technology And Industrial
Surindra Rajabhat University
Surin, Thailand 04.2001 -
Skills
Teamwork and Collaboration
Customer Service
Advanced troubleshooting
Product Knowledge
Training and mentoring
Technical Solutions Development
Timeline
Senior Technical Support Engineer
Control Techniques
10.2019 - Current
Project Application Engineer
Schneider Electric (TH)
08.2015 - 09.2019
Technical Support Engineer
Q-Control Engineering
03.2010 - 08.2015
Bachelor of Science - Technology And Industrial
Surindra Rajabhat University
04.2001 -