Nattasitt Kulnaratana

• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
• Maximized revenue by upselling room upgrades and additional services.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Currently under go an on-the-job training as a Room Controller.

Major Achievements

• Top Regional Upseller among all Anantara Hotels and Resorts in Thailand of April, 2024.
• Completed 2-month cross-training as a Club Lounge Agent.

• Supported the ground handling service team to achieve operational excellence of being on time and error-free.
• Assisted in coordinating with ground operations, immigration, pilots, and the security team.

• Assisted Moroccan diplomats with tasks related to diplomacy, politics, culture, and media.
• Conducted research, made presentations, prepared transcripts, translated documents, and analyzed political situations.