Nattanan Prommokhak

• Supervise Daily Operations – Oversee the restaurant's daily activities to ensure smooth operations and excellent customer service.

• Manage Staff – Train, schedule, and supervise restaurant staff, ensuring they adhere to company policies and service standards.

• Ensure Customer Satisfaction – Address customer inquiries and complaints professionally to maintain high service quality.

• Improve Service Quality – Continuously seek ways to enhance guest experience and optimize restaurant performance.

• Manage Reservations & Seating Arrangements – Handle customer and VIP reservations, ensuring seamless coordination.

• Create & Optimize Floor Plans – Design seating layouts for restaurants and event spaces to maximize capacity and guest experience.

• Coordinate with Event Teams – Work with production teams, vendors, and staff to align floor plans with event requirements.

• Ensure Smooth Guest Flow – Oversee check-in processes and crowd control to enhance guest comfort and safety.

• Planning and Delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.

• Overseeing the staff for smooth running of the restaurant.

• Training new employees as per their abilities and skills.

• Checking with the guest and making sure that they are getting served with the best quality food and beverage.

• Resolving customer complaints in a professional manner.

• Preparing daily reports and presenting them to the higher management.

• Customer service and sales
• Inform customer about products and assess customer needs
• Maintain shop merchandising and overall operation
• Stock control and replenishment
• Supervise POS and cashier transactions
• Assist shop manager in operation's requirement