Natsinee Srivetbordee

New Register & Affiliate Project

• Created plans and communicated deadlines to complete projects on time.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked with customers to understand needs and provide excellent service.
• Fixed identified issues to improve workflows.
• Used coordination and planning skills to achieve results according to schedule.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Collaborated with product owners to stay current on intended functionality.
• Collaborated with team members to achieve target results.
• Worked flexible hours across night, weekend and holiday shifts.

BackOffice Project

• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Collaborated with QA team to test software quality through manual and automated testing.
• Collaborated with developers and project managers to assess program capabilities, features and testing demands.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Identified and tracked defects with Jira and supported developers with resolution tactics.
• Optimized test cases to maximize success of manual software testing.
• Supported test review, defect control and configuration management within delivery pipeline.

Core Service

• Assisted team with development of web-based applications in Agile environment.
• Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
• Defined and identified test cases for new application development.
• Onboarded new temps by entering employee information into systems.

CORPORATE PORTAL (CPX)

• Collected, defined and analyzed business requirements.
• Planned computer systems using information engineering and structured analysis.
• Executed analysis of risks and identified risk mitigation strategies.
• Identified issues, analyzed information and provided solutions to problems.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Resolved problems, improved operations and provided exceptional service.
• Trained business personnel in use of systems.

FASTEASY

• Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.

10X

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Used Microsoft Word and other software tools to create documents and other communications.

Siebel Loyalty Project (CRM)

• Designed test data, test scenarios base on requirement specification and execute test plans.
• Reported progress of testing summarize test results and created issues SIT, UAT daily on Jira software.
• Used Microsoft Word and other software tools to create documents and other communications.
• Used coordination and planning skills to achieve results according to schedule
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.