Natchanon Chalermkijpaisarn

• Customer Experience Management (CXM): Manage end-to-end customer experience with a focus on quality assurance, ensuring products and services meet quality standards while improving related processes to enhance satisfaction.
• Project Management : Oversee and track quality-related projects within XPENG Thailand, driving process improvements and ensuring compliance with quality objectives.
• Product Pre-Sales Support: Support fleet sales by ensuring product quality and adherence to manufacturing standards during the pre-sales phase.
• Cross-Functional Collaboration: Collaborate with marketing, sales, aftersales, and technical teams to identify quality gaps and implement corrective actions to improve customer satisfaction.
• Data-Driven Decision Making: Analyze customer feedback and quality data to identify root causes, monitor KPIs, and drive continuous process and quality improvements.
• Training & Knowledge Management: Deliver product knowledge training and set standards for each dealer to ensure consistency and service excellence.

• Supported quality assurance efforts across multiple projects to ensure products and manufacturing processes met company standards.
• Performed detailed in-line and final inspections based on product and packaging specifications.
• Prepared and submitted timely inspection reports to keep all stakeholders informed.
• Actively followed up on quality issues such as CAPA and SCAR from U.S. customers and suppliers.
• Collaborated directly with suppliers to identify problems and implement effective corrective actions.
• Worked closely with U.S. QA teams to align product quality with customer expectations and regulatory requirements.
• Investigated root causes of production and material issues and recommended preventive measures.
• Maintained strong relationships with suppliers to promote ongoing quality improvements.
• Adapted to frequent travel overseas and managed inspections independently under tight deadlines.

(With 1-year study leave in Melbourne, 2023–2024)

• Company Overview: Continental Automotive Thailand Co.,Ltd
• Collaborated in pre-analysis processes at customer sites and warranty centers to address and reduce quality returns and associated costs. (Primary accounts: Honda, Isuzu, Nissan)
• Provided quick and accurate feedback overseas plants, and Business Units (BUs), addressing quality and manufacturing issues while implementing containment actions like sorting activities. (VED, AN, ADAS, etc.)
• Coordinates the transfer of return parts to appropriate analysis centers and, if applicable, registers complained parts in the return database (SAP).
• Conducted audits at overseas Continental factories to support new project launches and address quality issues.
• Continental Automotive Thailand Co.,Ltd

• R&D engineer, NISSAN MOTOR ASIA PACIFIC CO., LTD. (Transfer from VAE)
  - Responsible for Exterior part in area of part development, part localization, Cost analysis and quality development for ASEAN counties
  - Participate in business conference regarding new model development, part
  - Handle project or special tasks following business requirement
  Vehicle assembly engineer.
• NISSAN MOTOR (THAILAND) CO., LTD.
  - Analyze the problem after assembled to find out temporary and permanent countermeasure by 4M (Interior, Exterior and Chassis)
  - Participate with Quality Team for analyzing problems claimed by Market and control the prevention of outflow from production process including proper records made to avoid further reoccurrence.
  - Improve each assembly station process to achieve a short time of production. working safety and good quality.
  Focus on Model K13 (Nissan March) and C12 (Nissan Pulsar)

• Control part quality from supplier and improvement before mass production.
• Write process sheet and finished product inspection procedures.
• Implement PPAP document for analysis component.
• Audit process supplier.
• Maintain and develop all necessary manufacturing process/production operating procedures. (Focus on Navara, Vigo and MU-X 2014 new model)