Natchalida Premnirandhon
Front Office Manager
Nontaburi
Summary
Experienced Front Office Manager for more than 6 years and total hospitality service background for 16 years with a demonstrated history of successfully managing high-performing teams and providing excellent guest services. Proven ability to streamline operations and drive revenue growth. High leadership and strong Front Office management skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Front Office Manager
The Park Nine Suvarnabhumi
Bangkok, Thailand
11.2021 - Current
- Manage the front desk as well as Concierge and Porter & Driver operations efficiently, ensuring excellent customer service and guest satisfaction.
- Oversee front desk as well as Concierge and Porter & Driver providing a monthly training, guidance, and coaching to ensure superior performance.
- Handle guest's inquiries, comments and complains as day-to-day operations.
- Arrange FO Duty Roster for team members and monitor manpower when the occupancy is getting higher.
- Implement new procedures for increased productivity within the team.
- Train new staff members to uphold service standards.
Owner Representatives (Part-time)
World Sourcing Solutions LLC.
California, United State of America
02.2021 - 04.2021
- Dealt with all suppliers who produced and/or distributed Nitrile examination gloves with FDA 510K & CE certified to export them into their company in USA.
- Total working experiences only 3 months as a part-time job during Covid-19 crisis.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Front Office Manager
Daraya Boutique Hotel
Bangkok, Thailand
04.2019 - 03.2020
- Conducted regular performance reviews, promoting continuous improvement amongst staff members.
- Streamlined front office operations for improved efficiency.
- Liaised with different departments, ensuring seamless communication.
- Monthly training.
- Total working experiences for 11 months regarding to unemployed due to Covid-19 crisis.
Front Office Manager
sala rattanakosin Bangkok
Bangkok, Thailand
03.2013 - 04.2019
- Started with Front Office Supervisor during 21 Mar'13 until 31 Dec'14
- Promoted from Front Office Supervisor to be Assistant Front Office Manager during 1 Jan'15 until 31 Mar'17, and also got promoted again to be Acting Front Office Manager from 1 Apr'17 until 21 Aug'18.
- Latest position I had been worked here with Front Office Manager from 21 Aug'18 onwards until 21 Apr'19.
- Totally working experiences at sala rattanakosin for 6 years.
Group Coordinator Team Leader
Millennium Hilton Bangkok
Bangkok, Thailand
10.2010 - 11.2012
- Started with Front Desk Assistant (FDA) during 11 Oct'10 until 30 Apr'12.
- Promoted from Front Desk Assistant to be Group Coordinator Team Leader during 1 May'12 until Nov'12.
- Took care of whole groups in the hotel with total 543 rooms.
- Total working experiences for 2 years and 1 month.
Guest Service Agent
Sofitel Bangkok Silom (Pullman BKK Hotel G)
Bangkok, Thailand
09.2008 - 11.2009
- Started from Lobby Service Agent during 1 Sep'08 until 30 Nov'09 and promoted to be Guest Service Agent as the latest position.
- This hotel was consisted of 469 rooms.
- Total working experience for 1 year and 6 months.
Hostess
Thai Airport Ground Services (TAGS)
Samutprakarn, Thailand
12.2006 - 06.2007
- Worked as the outsource and operated for Thai Airways (TG).
- Managed and took care of all passengers who accessed to Royal Silk Lounge (Business class) or First Class Lounge of TG before flight boarding.
- Be able to handle a seating arrangements for passengers if needed to change or adjust a seat location with smooth operations.
- Ensured availability seats as well as snack menus are sufficient together with warm welcoming to be the best guest experiences.
Education
Bachelor's degree - English major in Faculty of Humanities and Social Sciences
Suan Dusit University
Bangkok 06.2002 - 03.2006
Skills
Customer service management
Certification
Emergency First Aid CPR & AED Training.
Additional Information
Khun Nopporn Jetsadajaratkul as General Manager, Picnic Hotel Bangkok. (Previous Boss)
Mobile no. : +668 63514699
Languages
English
Fluent
Awards
Best Upseller of The Month (Rooms),
Millennium Hilton Bangkok
Timeline
Front Office Manager
The Park Nine Suvarnabhumi
11.2021 - Current
Owner Representatives (Part-time)
World Sourcing Solutions LLC.
02.2021 - 04.2021
Front Office Manager
Daraya Boutique Hotel
04.2019 - 03.2020
Front Office Manager
sala rattanakosin Bangkok
03.2013 - 04.2019
Group Coordinator Team Leader
Millennium Hilton Bangkok
10.2010 - 11.2012
Guest Service Agent
Sofitel Bangkok Silom (Pullman BKK Hotel G)
09.2008 - 11.2009
Hostess
Thai Airport Ground Services (TAGS)
12.2006 - 06.2007
Bachelor's degree - English major in Faculty of Humanities and Social Sciences
Suan Dusit University
06.2002 - 03.2006
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