Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies
Timeline
Natasha Saeueng

Natasha Saeueng

Customer Service
Koh Samui

Summary

Experienced and friendly customer service professional with over 8 years in the hospitality industry. Passionate about helping guests, solving problems efficiently, and creating memorable experiences.

Overview

9
9
years of professional experience
15
15
years of post-secondary education
3
3
Languages

Work History

Reservation Sales Executive

Six Senses Samui
07.2024 - Current
  • Assisted guests with room bookings and answered inquiries.
  • Coordinated with hotel teams to fulfill special requests.
  • Handled reservation software to manage bookings.
  • Ensured guest satisfaction through friendly and clear communication.

Club Lounge Attendant

Outrigger Koh Samui Beach Resort
04.2023 - 11.2023
  • Greeting the club guests when they arrive, and provides them with a warm and efficient guests service.
  • Excelled at multitasking; simultaneously managed multiple responsibilities such as greeting guests, answering inquiries, monitoring inventory levels, and overseeing general lounge upkeep as needed.
  • Handle hospitality management software systems.
  • Solve problems and make decisions at an operations level.
  • Maintained cleanliness and ambiance of the lounge.

Secretary

Hummus Bangkok Company
05.2022 - 03.2023
  • Organized files and managing schedule for meetings.
  • Experienced in coordinating travel arrangements and booking accommodations.
  • Coordinate with the suppliers and contractors handle prices negotiation, purchasing process.
  • Build and maintain relationships with vendors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managing daily purchasing activities, supervising staff and allocating tasks.


Barista/Admin

Annie Sweetery & Eatery
06.2021 - 05.2022
  • Exceptional customer service skills; adept at identifying and meeting customer needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Skilled in providing exceptional customer service, handling high volume of orders efficiently.
  • Experienced in handling cash transactions, balancing registers, and placing inventory orders.
  • Cleaned counters, machines, utensils, and seating areas daily.


Waitress

Lub D Koh Samui Chaweng Beach
11.2018 - 06.2021
  • Proficient in taking customer orders and delivering food in a timely manner.
  • Experienced in maintaining cleanliness and organization in the dining area.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Skilled in handling cash transactions accurately and providing exceptional customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.


Hostess

Hard Rock Cafe Koh Samui
05.2016 - 06.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Managed reservations and seating for busy restaurant, ensuring smooth flow of guests.
  • Collaborated with team members to optimize seating and maximize restaurant capacity.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Bachelor of Arts -

International Tourism School
04.2001 - 01.2015

High school diploma - undefined

American Academy High School
01.2014 - 12.2014

Skills

✔ Guest Service & Communication✔ Reservation Software (Opera)✔ Team Collaboration✔ Problem Solving✔ Cash Handling & POS✔ Time Management✔ Organization & Multitasking

Personal Information

Date of Birth: 02/09/97

Hometown: Hatyai, Songkhla

Hobbies

🌍 Traveling
📚 Reading
🍳 Cooking & Baking
🧘‍♂️ Yoga
🤝 Volunteering

Timeline

Reservation Sales Executive - Six Senses Samui
07.2024 - Current
Club Lounge Attendant - Outrigger Koh Samui Beach Resort
04.2023 - 11.2023
Secretary - Hummus Bangkok Company
05.2022 - 03.2023
Barista/Admin - Annie Sweetery & Eatery
06.2021 - 05.2022
Waitress - Lub D Koh Samui Chaweng Beach
11.2018 - 06.2021
Hostess - Hard Rock Cafe Koh Samui
05.2016 - 06.2018
American Academy High School - High school diploma,
01.2014 - 12.2014
International Tourism School - Bachelor of Arts,
04.2001 - 01.2015

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Natasha SaeuengCustomer Service