Strategic professional and operations lead with 15+ years of demonstrated and committed achievement in driving optimal satisfaction by providing exceptional, fair, and consistent service. Efficiently able to drive operational efficiency, cultivate positive relationships with staff and stakeholders. Committed to promoting a high level of quality assurance and follow-through to meet the needs of the organizational team which plays an intricate role in building a strong and functional team. Combine impressive educational background with strengths in leadership, customer service, case management, and quality assurance. An empathetic and culturally sensitive communicator who easily establishes a positive and productive rapport.
Program & Project Management
Achieved the Harold Hodgkingson's award for best dissertation in 2022.
Participated in an international study abroad healthcare internship in Osnurbruck Germany to study the health systems of Germany, AUstralia, and SIngapore in comparison to the health system in United States. This was a joint venture to identify similarities, differences, and what innovative measures can be used to implement better processes that may benefit participating countries, and how stdnets in the field can contribute to positive social change.