Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Hard Skills
Volunteering
Timeline
Generic
NATARIKA DONSRANOI

NATARIKA DONSRANOI

Lat Krabang,Bangkok

Summary

Experienced customer service specialist with 3 years in fast-paced settings. Demonstrates resilience and adaptability in response to changing schedules and high-pressure situations. Multicultural communication skills enhance customer interactions across diverse backgrounds. Recognized for effective complaint resolution and empathetic service delivery.

Overview

8
8
years of professional experience

Work history

Senior passenger services

AOT Ground Aviation Services Company Limited
Suvarnabhumi Airport, Bangkok, Thailand
04.2022 - Current
  • Maintained the highest level of safety, security, and service standards for ground operations.
  • Issued boarding pass after thorough documentation review and verification process.
  • Ensured a smooth boarding process for guests on aircraft.
    Facilitated the deplaning of guests promptly after landing.
  • Ensured smooth operations by coordinating effectively with other departments.



AIS Call Center

AIS-Advanced Info Service Public Company Limited
Bangkok, Thailand
01.2022 - 03.2022
  • Dealing with foreign customers via the telephone
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Listened actively to offer accurate information and the best solution to their needs.





Hotel waiter

Dusit Thani Hua-Hin Hotel
Hua Hin, Prachuap Khiri Khan, Thailand
01.2018 - 01.2019

Delivered attentive service as part-time waitress, catering to hotel guests in the dining room on Sundays.

  • Set up tables for events, ensuring a smooth-running function.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Delivered food and drinks from the kitchen to respective tables to meet timely expectations.


Education

High School - SCIENCE-MATH Program

Marie Vithaya School
Bangkok,Thailand
03.2018 - 2017

High School - SCIENCE-MATH Program

Marie Vithaya School
Nakhon Ratchasima, Thailand
2015 - 2017

Skills

  • Collaboration
  • Communication excellence
  • Well-organised multitasker
  • Problem-solving
  • Emotional Intelligence

Personal Information

  • Full Name: Natarika Donsranoi
  • Birthday: 2 October 1999
  • Age:25
  • Gender: Female
  • Religion: Buddhism
  • Marital Status: Single


Languages

Thai
Native
English
Fluent
Chinese (Mandarin)
Beginner

Hard Skills

  • Foreign Languages- English, basic Chinese
  • People Management

Volunteering

The Mirror Foundation | 4-15 APRIL 2021

cooperated and participated in the volunteer procedure to collaborate as a device for further developing society.

  • Helped with packing Items, sorting, and arranging for stationery, tools, utensils, uniform, etc., to forward to those who are in need

Timeline

Senior passenger services

AOT Ground Aviation Services Company Limited
04.2022 - Current

AIS Call Center

AIS-Advanced Info Service Public Company Limited
01.2022 - 03.2022

High School - SCIENCE-MATH Program

Marie Vithaya School
03.2018 - 2017

Hotel waiter

Dusit Thani Hua-Hin Hotel
01.2018 - 01.2019

High School - SCIENCE-MATH Program

Marie Vithaya School
2015 - 2017
NATARIKA DONSRANOI