Over 3 years of experiences providing crisis management and emotional support. Skilled in facilitating therapeutic activities and enhancing clients' independence, self-confidence, self-value and etc. Adept at collaborating with multidisciplinary teams to deliver care, ensuring safety and promoting recovery.
Overview
11
11
years of professional experience
Work History
Support Worker
Horizon Rehab Center
09.2023 - Current
Supported daily living activities (nutrition, hygiene, personal care) while promoting independence and self-confidence.
Monitored clients’ physical and emotional conditions, documented daily reports, and communicated with multidisciplinary teams.
Ensured safety and responded to potential risks including relapse, aggression, or emotional crises.
Maintained accurate documentation and safeguarded client confidentiality.
Conducting and facilitating therapeutic activities such as art, sports, individual and group engagement.
Tourist Assistance
Ministry of Touris and Sports
11.2016 - 03.2023
Assisted distressed travelers with crisis situations, including missed flights, contacting families, and liaising with embassies.
De-escalated critical incidents with travelers attempting self-harm or aggressive behavior, ensuring safety and well-being.
Coordinated with multiple airport authorities and agencies (Airports of Thailand, Tourist Police, Immigration, Customs, etc.) to deliver effective assistance.
Supported travelers with mental health needs, offering immediate care and referral to appropriate services.
Acted as an interpreter and cultural mediator, providing translation for legal documents and communication between tourists, police, and customs officers during legal cases.
Project Coordinator
Huawei Technologies Co
02.2015 - 11.2015
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Kept corporate and client information confidential, adhering to data safety measures.