Natalia Fyzhyk
Tampa
Summary
Highly organized and detail-oriented professional seeking a remote data entry position to utilize excellent organizational skills and extensive experience in sales, technical support, Salesforce administration, and management of Zendesk and Jira. Also, familiar with coding languages like CSS, Apex, and C#. Innovative and creative, with advanced computer skills and a commitment to high-quality work
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Ensurem
07.2022 - 02.2024
- Administered and maintained Salesforce platform for a leading insurance company
- Collaborated with cross-functional teams to streamline processes and improve data accuracy
- Created and customized reports and dashboards to provide valuable insights to management
- Implemented automation workflows, validation rules, and data validation to enhance system efficiency
- Performed regular data cleansing and data quality checks to ensure accurate and reliable data
- Trained end-users on Salesforce functionality and best practices for efficient usage
- Managed user access and security settings to maintain data privacy and compliance
- Configured and customized Salesforce objects, fields, page layouts, and record types to align with business requirements
- Provided ongoing support and troubleshooting for Salesforce users, addressing their inquiries and resolving issues promptly
- Stayed updated with Salesforce releases and new features, implementing relevant enhancements to optimize system performance
- Collaborated with developers and system administrators to integrate Salesforce with external systems and applications.
Technical Support Specialist
Asurion
01.2021 - 01.2022
- Provided exceptional technical support and assistance to customers with mobile and electronic devices
- Diagnosed and resolved technical issues efficiently through remote troubleshooting
- Delivered superior customer service while maintaining high customer satisfaction ratings.
Cosmetics Sales Manager
Macy's
01.2019 - 01.2021
- Led a team of sales associates and consistently achieved sales targets
- Developed and executed effective sales strategies to drive revenue and expand the customer base
- Conducted training sessions to enhance product knowledge and sales skills of the team.
Education
Associate Degree - Digital Marketing
Harper College
01.2021
Master's Degree - HR Management
Ukraine
01.2012
Skills
- Excellent organizational skills with the ability to work independently with minimum supervision
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Detail-oriented with a strong focus on accuracy and data integrity
- Proficient in Salesforce administration and customization
- Management of Zendesk and Jira for efficient support ticket and project management
- Familiarity with coding languages: CSS, Apex, C#
- Strong communication and interpersonal skills
Certification
Salesforce Administrator Official Certification
Languages
Russian, Ukrainian
Native language
English
Proficient
C2
Timeline
Salesforce Administrator
Ensurem
07.2022 - 02.2024
Technical Support Specialist
Asurion
01.2021 - 01.2022
Cosmetics Sales Manager
Macy's
01.2019 - 01.2021
Associate Degree - Digital Marketing
Harper College
Master's Degree - HR Management
Ukraine
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