Naruemon Wanitapinan

Change Management Lead (Global Banking): Regional Workday Implementation Project

Client is one of the largest banks in Southeast Asia. It has a significant presence in Singapore as well as a significant network of branches and offices in other countries.
Client is on a journey to build “one HR” which brings one experience, one process and one data, enable through Workday platform. The journey started at the Group level, and then now rolled out to 4 Constellation countries including Thailand.
My role here is to

• Collaborated with Group change team to develop change management strategy and plan and execute change initiatives to enable a successful transition to new way of working
• Aligned local leadership and change working team with the group approach
• Leveraged on-site observation and personal interviews to identify Stakeholder, past experience and expectation
• Conducted Change Impact Assessment Workshops to identify key changes and impacts across people, process, tools and user experience to design stakeholder journey by persona
• Developed targeted communication plan and materials and set up local change network and monthly engagement activities
• Developed targeted training plan, materials and conducted training sessions both TTT and EUT
• Developed change adoption metrics, pre and post experience survey to understand level of readiness and confidence to the changes

Change Management Lead (Local Banking): HR Transformation Project

Client is one of the largest banks in Thailand. Client is on a journey to build “Digital HR Transformation” considering the changes in HR Operating model, people skills and technology platform. My role here is to

• Leveraged Accenture change management framework to shape the change vision and defined the change acceptance strategy e.g., using behavior-led approach to drive culture and behavior, creating a holistic training capability uplift, setup change network and change management team, etc.
• Leveraged findings from HR operating model and skill assessment to conduct Change Impact Assessment Clinic to identify and confirm key changes and impacts across people, process, tools and user experience
• Develop change initiatives, mitigation and intervention across HR transformation roadmap to enable a successful transition to the target state

Change Management Lead (Telecommunication Client): New OMNI Channel Project

Client is one of Thailand's largest GSM mobile phone operators with 39.87 million customers as of Q3 2016. Founded in April 1985, it started off as a computer rental business, and later became the first company allowed to operate on the GSM-900 frequency. Client is on a journey to reimagine their eCommerce experience which data and process harmonization, enable through new OMNI channel platform. The journey is already started and now launch in June 2023.
My role here is to

• Led change management efforts in the new eCommerce OMNI channel implementation ensuring smooth transition and adoption to the new platform
• Understood stakeholder and executed Change Impact Assessment workshop
• Provided Communication Strategy and Plan
• Provided Training Need analysis, Training Approach and Plan
• Created training channel and training template on Confluent and then collaborate with functional and technical team for content completion
• Assigned to PMO role for a specific period of time to manage change request

• HR PMO [Jan 2019 – May 2022]
• Direct report to the Group CHRO to set up HR Project Management Officer (PMO) to streamline standard project management process & ease of use template and work closely with all PMs to understand project progress, related risk, and escalated issues that need to be focused in monthly HR Management meeting accros 3-year HR Transformation roadmap
• Assist the Group CHRO to facilitate strategic planning session with Group CHROall HR CoEs to assess level of HR capabilities and create 3-5 year HR priorities align with Organization Transformation strategy, Understand and map those priorities into project needs, monitor and review HR priorities’ achievement on yearly basis
• Being a project advisory among all new HR initiatives according to HR Global priorities
• Plan and monitor the annual budget under HR Global department with the key function leads and Group CHRO, collaborate with Finance department to provide a summary budget/cost report for management decision
• Apply change management concept (ADKAR) to ensure all project managers are aware, understand the purpose, impact and benefit of having project management and accept to the changes by providing a clear communication process with feedback loop, enhancement feature phase by phase and continuous monitoring process.

• Initiated HR Global Reporting Framework on SAP/SF base on HR Global requirement
• Provided business case and project plan, anchor concept and approach for the new design of Global SMART report on SAP/ SF implementation
• Gathered the need and designed a set of standard report together with the global process owners
• Communicated requiement to EC Global process owner for report development

• Provide advisory on BCG methodology for organization design
• Collaboration with Legal lead to form project team from subject matter expert in various kind of business to design ambition, org structure, role mandate (job description & KPI) of the function and team member and implementation plan
• Provide project charter and project plan, manage and facilitate stakeholders participate in the project, Monitor and control, Organize project retrospective session to gain lesson learn and handover to Legal team and HRBP for further implementation.

• Drive the initiatives beneficiary to employee engagement improvement by building IVL values awareness for our people across IVL group introducing the first 2 pilot categories in 2021 and implement all of the rest by next year
• Form the project team and gain subject matter expert to provide business case, anchor concept and approach of the program along with organization transformation strategy
• Provide project plan and communication process, manage work and team according to time plan, monitor and control the project by organizing the meeting need, plan for conducting lesson learn and handover to responsible person when project closing.

• Organizational Transformation – design new 6 enabling functions to the company
• Collaboration with Business Consulting Group (BCG) to drive organizational transformation using agile concept project management to step up functional excellence for six important supporting functions through organization design for: Corp
• Communication / Business continuity management / Environment, health and safety / Sustainability / Lean Six Sigma / Digital
• Work closely with Group CHRO to manage critical stakeholders by making this an inclusive effort from 50 IVL Business committees to be a project team members of each function
• Provide project planning, manage complex schedule in a specific timeline, Monitoring by manage weekly check-in and steering committee session, Project retrospective to gain lesson learn when closing project and handover to responsible person
• Understand and absorb the BCG methodology to build our own framework for future usage in designing ambition, org structure, role mandate (job description & KPI) of the function and team member and implementation plan of other functions.

• Practicing Healthy Habits program
• Present proposal for stakeholder buy-in
• Provide requirement detail, Vendor selection, Sign contract
• Project Plan, Implementation, Monitoring closely by manage weekly check-in and steering committee session, control change and risk management and close project and make a payment
• Work closely with service provider to ensure progress and result fit with timeline, budget and scope.

• Implement IVL Intranet portal - Employee Center
• Design concept and process to build IVL community and Internal Knowledge sharing
• Project Plan, Implementation, closely monitoring by manage weekly check-in, 1 on 1 meeting to the team and steering committee session, control change and risk management and handover after close project
• Work closely with vendor to ensure progress and result fit with timeline, budget and scope.

• Understand the need and requirement detail to anchoring concept for stakeholder buy-in
• Provide project plan, design and implement, closely monitoring by manage weekly check-in, 1 on 1 meeting to the team and steering committee session, control change and risk management
• Work closely with vendor to ensure progress and result fit with timeline, budget and scope.

Project Lead of TMB Digital Learning Framework [Jul 2017 – Oct 2017]

• Coordinated with process owner and vendor to provide feasibility study to enhance the digital e-learning system capacity and governance to support end-to-end bank-wide learning

Project Lead of TMB Enterprise GRC Program [Jan 2016 – Oct 2017]

• Worked with Business Project Manager to drive A Single point of Truth through the IBM Governance Risk and Compliance platform (GRC) to standardize incident reporting and tracking process across the organization
• Worked closely with Business PM, Business process owner, IBM (service provider) and other IT team e.g. Infra, Security, Application Development, etc. to provide project plan and involve in all project implementation processes to ensure an achievement within timeline, budget and scope as well as bringing a smooth transition to the new platform to improve employee experience

Integration Lead of TMB Enterprise HCM Program [Jun 2015 – Dec 2015]

• Worked with Business Project Manager to drive Enterprise PeopleSoft HCM9.2 project implementation
• Worked closely with Business PM, XPS Consulting (service provider) and other IT team e.g. Infra, Security, related Application platforms, etc. to provide project plan to reform the integration of more than 20 related systems both inwards and outwards to the current HCM and IDM system to ensure a smooth and seamless transition to the new platform bringing a better employee experience
• Successfully implemented and delivered the best quality within timeline, budget and scope that lead us to win the greatest TMB cross-functional award 2015

Project Lead - HCM Analytic solution (BI) [May 2013 – May 2015]

• Project Plan and Implementation to deliver a supporting decision making system in Human Capital Management to the client (Bangkok Bank Company Ltd., BBL) using Business Intelligence Enterprise Edition 11g, OBIA 7.9.6.3 (HCM Analytic solution) and Oracle Database 11gR2

Functional Consultant- PeopleSoft HCM HCM9.1 solution [Apr2011 – Apr2013]

• Project Plan and Implementation of PeopleSoft HCM solution related to Core HR, Learning and Development and Performance Management module with successfully implementing solutions to BAY and GE Capital
• Conducted comprehensive requirement gathering sessions, gap analysis, and customization needs assessments.
• Orchestrated System Integration Testing (SIT) and User Acceptance Testing (UAT) processes, along with delivering Train-the-Trainer workshops.
• Delivered all project deliverables decks to key process owners, ensuring alignment with project objectives.
• Provided Post-Support after system go-live

Technical Consultant- PeopleSoft HCM solution [Oct 2007 – Mar 2011]

• Planned, estimated effort and developed customization program as per client requirements in PeopleSoft HCM implementation related to Core HR, Learning and Development and Global Payroll module with numerous high-profile clients.

• Advanced Application Analyst in Enhancement of CRM Projects
• CRM project enhancement at Kasikorn Bank, gather user’s requirement, design specification, develop customization and support user to use CRM PeopleSoft Application related to Sales and Customer analysis module.

• Analyst in Implementing HCM projects to Siam Cement Group
• Provide technical solution to serve implementing PeopleSoft HRMS 8.8 to Siam Cement Group (Thailand - Manufacturing) related to Training, Profile Management - Competency and Payroll module responsible for data conversion, customization and users support
• Analyst in Enhancement of CPAC web application
• Enhance CPAC web application using Oracle DB and PL/ SQL to develop program by requirement.