Nartnalil Ngamwongveeraphat
Bangkok
Summary
Proven sales expert with a track record of exceeding targets, notably achieving a 120% expansion of Audemars Piguet's client database. Specializes in upselling techniques and client relationship management, leveraging extensive product knowledge to enhance customer satisfaction. Demonstrates leadership in guiding teams towards sales excellence, with a keen focus on inventory management and customer service.
Overview
9
9
years of professional experience
Work History
Sales Representative
OMEGA, Thailand
Bangkok
09.2024 - Current
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed customer feedback to improve products and services.
- Performing daily operation, transfer in-out, purchase order and observing stock movement on floor
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Driving sales in order to achieve monthly target
Expert Watch & Fine Jewelry
Louis Vuitton
Bangkok
02.2023 - 08.2024
- Extensive client satisfaction and response to clients' needs.
- Provided the best store experience during clients' visits while being able to upsell and cross-sell all categories.
- - Training all sales associates about watch and fine jewelry knowledge, new launches, highlighted pieces, or any newsletters updated relevant to watch and fine jewelry.
- Being senior salespeople who need to look after the team while the team managers are away.
Boutique Executive
Audemars Piguet
Bagkok
01.2021 - 01.2023
- Extensive customer service, sales, and customer care experience.
- Handling a client’s complaint.
- Achieved 120% expansion of the new client database and 40% female clients in 2021. Gathering a new database from existing data.
- Encourage team to achieve monthly target and personal taget
Boutique Associate
Audemars Piguet
Bangkok
05.2018 - 01.2021
- Extensive customer service, sales, and customer care experience - Handling clients' complaints.
- Achieving sales targets in every criterion.
- Responsible for monitoring and managing gift-with-purchase stock, responsible for taking care of the boutique’s usage for both clients and boutique staff, and providing visual merchandise following the brand team’s guidelines.
Diageo's Brand Ambassador
Field Impact (Thailand)
Bangkok
02.2016 - 04.2018
- Extensive customer service, sales, and customer care experience - Handling clients' complaints.
- Achieving sales targets in every criterion.
- Responsible for monitoring and managing gift-with-purchase stock. - Responsible for taking care of the boutique’s usage for both clients and boutique staff. - Providing visual merchandise following the brand team’s guidelines.
Education
Bachelor of Arts -
Assumption University
Bangkok01-2014
Skills
- Customer service
- Sales strategy
- Inventory management
- Upselling techniques
- Product knowledge
- Client relationship management
Languages
Thai
First Language
English
Advanced (C1)
C1
Chinese (Mandarin)
Beginner
A1
Korean
Beginner
A1
Timeline
Sales Representative
OMEGA, Thailand
09.2024 - Current
Expert Watch & Fine Jewelry
Louis Vuitton
02.2023 - 08.2024
Boutique Executive
Audemars Piguet
01.2021 - 01.2023
Boutique Associate
Audemars Piguet
05.2018 - 01.2021
Diageo's Brand Ambassador
Field Impact (Thailand)
02.2016 - 04.2018
Bachelor of Arts -
Assumption University
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