NAPATH SOISUWAN
Bangkok,Thailand
Summary
Experienced professional with a strong background in retail management, operational strategy, and business management. Demonstrates expertise in staff training, inventory management, and team building to drive organizational success. Skilled in effective communication and fostering collaborative environments to achieve strategic objectives. Committed to leveraging core competencies to optimize operations and support long-term business growth.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Retail Operations Manager
CHANEL Thailand
Bangkok
01.2021 - Current
- Ensure all aspects of boutique operations meet compliance standards to maximize efficiency and productivity.
- Collaborate closely with corporate departments to streamline operations effectively.
- Develop and implement Digital Standard Operating Procedures (SOP) to establish uniform practices across all locations.
- Formulate customer-centric strategies and elevate customer service in partnership with the Client Care and After Sales Services team.
- Take charge of global, regional, and boutique-specific projects with a results-driven approach.
- Oversee the execution of boutique operations projects, such as Queue Management and Inventory Management, continually refining processes for optimal efficiency.
- Maintain strict adherence to internal controls, industry regulations, and health and safety requirements.
- Lead business staffing and training initiatives to build the high-performing, customer-focused team.
- Analyze sales reports to identify areas for improvement and implement effective strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Assistant Vice President of Retail Operations
Siam Piwat Retail Holdings
Bangkok
08.2020 - 12.2020
- Oversaw all store operations, including pop-up stores, and contributed to the retail operations strategy
- Responsible for business performance, implementation, leadership, and change management
- Implemented the brand customer service strategy to ensure consistent brand experience standards and maximize sales opportunities
Store Operations Support Manager
UNIQLO Thailand
Bangkok
03.2018 - 02.2019
- Collaborated with store operations to ensure that company policy and business strategy were effectively communicated to all 1,400 employees across 42 store locations
- Provided guidance to store operations in working cross-functionally with headquarters to optimize operations for maximum sales, profit, and customer satisfaction
- Oversaw the development of all store systems while also consulting with global and regional headquarters
- Managed IT-related projects aimed at developing new processes, store systems, and in-store communication using the Work Plan System (WPS) and Radio Frequency Identification (RFID)
- Supervised and evaluated customer center data to drive improvements in store operations, E-commerce services, and future product development
General Store Manager
UNIQLO USA
New York
10.2016 - 02.2018
- Managed and maintained top-quality store operations at a global flagship store, overseeing a team of over 300 employees including managers, supervisors, and staff
- Coordinated with merchandising department to plan product lineups for each season and ensured timely product launches to meet sales targets
- Implemented cost-effective operations based on P&L analysis
- Collaborated with HR to plan headcounts and execute training to improve efficiency and service skills
Area Manager
UNIQLO Thailand
Bangkok
03.2014 - 09.2016
- Managed 4-5 stores with an average of 60 staff members
- Implemented targeted sales strategies resulting in a +20% operating income
- Successfully opened new stores outside of Bangkok while collaborating with marketing to launch successful opening campaigns
Store Manager
UNIQLO Thailand
Bangkok
04.2011 - 02.2014
- Successfully managed a team of 50+ employees, leading them to achieve sales targets and increase customer satisfaction
- Implemented new strategies to optimize store operations, resulting in a top 3 most profitable store in the country
- Trained and mentored new employees, leading to a reduction in staff turnover
Education
Bachelor of Business Administration - Business Management
Ritsumeikan Asia Pacific University
Japan 09.2005 - 08.2009
Skills
- Retail Management
- Business Management
- Team building skills
- Operational strategy
- Effective communication
- Inventory Management
Languages
Thai
Native
English
Fluent
Japanese
Upper intermediate
Korean
Elementary
Timeline
Retail Operations Manager
CHANEL Thailand
01.2021 - Current
Assistant Vice President of Retail Operations
Siam Piwat Retail Holdings
08.2020 - 12.2020
Store Operations Support Manager
UNIQLO Thailand
03.2018 - 02.2019
General Store Manager
UNIQLO USA
10.2016 - 02.2018
Area Manager
UNIQLO Thailand
03.2014 - 09.2016
Store Manager
UNIQLO Thailand
04.2011 - 02.2014
Bachelor of Business Administration - Business Management
Ritsumeikan Asia Pacific University
09.2005 - 08.2009
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