Summary
Overview
Work History
Skills
Timeline
Generic
Napat Wanichdee

Napat Wanichdee

Operation Manager / Reservation Manager / Hotel Manager
Bangkok

Summary

.

Overview

22
22
years of professional experience
2
2
Languages

Work History

Sales & Reservation

Akaryn Hotel Group Ltd.,
02.2023 - Current
  • Managed reservation requests to fulfill customer needs and drive satisfaction.
  • Resolved customer complaints professionally, ensuring timely follow-up and satisfactory resolutions.
  • Tracked sales progress using CRM software, identifying areas for improvement and implementing targeted strategies for success.
  • Entered requests and reservations accurately into system.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Operation & Procurement Manager

International School Of Samui
02.2020 - 10.2020
  • Prepared and presented reports to management on purchasing trends and cost savings to aid in decision making.
  • Negotiated contracts with suppliers to obtain favorable terms and pricing.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.

Operations Manager/Hotel Manager

Secret Garden Beach Resort,Koh Samui
10.2016 - 02.2019
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Supervised team of front desk agents and helped to resolve issues arising during shifts.
  • Planned and executed marketing activities to improve property brand and increase revenue.

Event Manager

Prana Resort Nandana,Koh Samui
03.2015 - 09.2016
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Generated ideas to enhance and expand current event offerings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Developed detailed event reports, documenting all aspects of each event.
  • Monitored and controlled event expenditures to meet budgets.

Event Manager

Silavadee Pool Spa Resort, Koh Samui
07.2008 - 02.2015
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
  • Enhanced overall event ambiance by working closely with lighting designers and audiovisual technicians during the setup process.
  • Coordinated florists, photographers, and musicians for events.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
  • Trained and supervised event staff to complete tasks on time.
  • Coordinated travel and accommodations for event attendees.

Guest Relations Officer

Rocky's Boutique Resort
07.2007 - 11.2008
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Greeted guests upon arrival and offered assistance.
  • Coordinated special requests from guests, including transportation arrangements or local activity bookings.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
  • Provided guest assistance and recommendations for tourist attractions.

Trainer&Dinning Supervisor

Siam Bar & Grilled ,Koh Samui Thailand
01.2002 - 03.2005
  • Recruited and trained new members of guest service team.
  • Provided coaching and mentoring to employees.
  • Monitored participant workflow and behaviors throughout training process.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Skills

  • Multitasking
  • Excellent Communication
  • Reservation Management
  • Team building
  • English Fluency
  • Corporate Travel
  • Upselling and Cross Selling
  • Amadeus,Comanche,Stemider,Opera PMS

Timeline

Sales & Reservation

Akaryn Hotel Group Ltd.,
02.2023 - Current

Operation & Procurement Manager

International School Of Samui
02.2020 - 10.2020

Operations Manager/Hotel Manager

Secret Garden Beach Resort,Koh Samui
10.2016 - 02.2019

Event Manager

Prana Resort Nandana,Koh Samui
03.2015 - 09.2016

Event Manager

Silavadee Pool Spa Resort, Koh Samui
07.2008 - 02.2015

Guest Relations Officer

Rocky's Boutique Resort
07.2007 - 11.2008

Trainer&Dinning Supervisor

Siam Bar & Grilled ,Koh Samui Thailand
01.2002 - 03.2005

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Napat Wanichdee Operation Manager / Reservation Manager / Hotel Manager