NANTAPREECHA PISANSART

Team Leadership and Management:

• Lead team of Market Managers across Thailand, focusing on hotel acquisition and maintaining strong partnerships.
• Established and aligned KPIs with Head of Travel Business, driving improved team performance.

Account Management and Collaboration:

• Identified and engaged new accommodation properties, ensuring competitive pricing and availability.
• Managed top accounts, fostering relationships that increased market share.

Performance Monitoring and Analysis:

• Achieved significant increase in direct bookings, raising ratio from 53% to 73%.
• Planned and monitored KPIs, analyzing trends and opportunities with Head of Travel Business.
• Provided performance reports and recommendations for informed decision-making.

Market Insights and Efficiency:

• Analyzed hotel distribution landscape, price competitiveness, and rate parity in OTA environment.

• Led development and implementation of comprehensive sales strategy for SaaS products, focusing on maximizing market penetration and revenue growth
• Initiated and managed key partnerships for integrating diverse e-payment solutions, contributing to more seamless and flexible payment ecosystem for users and operators
• Identified potential supply markets and formulated strategic approaches for acquisition
• Negotiated and signed MOUs with operators, including commercial terms.

• Established a new team focusing on acquiring vendors, including recruiting, training, and coaching team members
• Spearheaded the integration of advanced e-payment solutions into the vendor acquisition process, enhancing transaction efficiency and security
• Created commission schemes aligned with GMV targets
• Drove team to incubate new merchants' GMV and escalate quality vendors to category teams
• Cooperated with markets, supermarkets, malls, or communities to massively acquire vendors into the platform.

• Built and led a sales team, focusing on merchant acquisition and GMV growth
• Provided training and support to the sales team on GoPay features and benefits, fostering a knowledgeable and enthusiastic team environment
• Developed and implemented sales strategies to meet performance targets
• Strategized and collaborated with sales managers to acquire merchants and achieve GMV growth objectives
• Successfully incubated new merchants and achieved sales targets by providing exceptional customer service and relationship management
• Utilizing Salesforce for managing merchant relationships, tracking sales pipelines, and overseeing team activities.

• Led the sales team for city expansion in Udonthani, Hatyai, Ubon Ratchathani, and Suratthani
• Developed sales approaches, tactics, and strategies to achieve sales targets
• Developed strategies to educate restaurant partners on the benefits of app-based e-payments, leading to increased sales through the foodpanda platform
• Motivated the sales team to achieve targets in all expanded cities
• Remotely managed the sales team in Ubon Ratchathani and Suratthani
• Coached local sales and city managers before city launches
• Monitored and evaluated sales performance in expanded cities and reported directly to the head of business development
• Summarized and evaluated sales results by using Salesforce and developed strategies for the next city expansion.

• Convinced potential restaurants to join foodpanda's platform
• Signed contracts with top vendors in Bangkok and Prathumthani, exceeding monthly sales targets
• Generated leads, acquired and onboarded new vendors using Salesforce as a CRM tool
• Established strong business relationships with partners
• Successfully launched city expansion projects in Huahin, Khonkaen, Nakhonratchasima, and Udonthani
• Achieved sales targets through contract signings and commission negotiations.

• To deliver excellent customer service and manage the needs of our customers (guests and partners) through the communication channels (phone and email)
• Accountable for meeting individual (KPIs) and team goals
• Highest net promoter scores rated by customer in December 2017
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.

• Provide excellent customer support and assistance to English-speaking airline customers, addressing inquiries, concerns, and complaints
• Handle inbound and outbound calls, assisting customers with flight bookings, changes, and providing comprehensive flight information
• Resolve customer issues promptly and professionally, ensuring high levels of customer satisfaction and retention.