Nantana Vibunkit
Songkhla
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Resident Manager
Monkham Village Hatyai
Hatyai, Thailand
05.2019 - 03.2020
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Devised and implemented patient and resident care plans, including programs, policies and procedures.
- Managed, scheduled and determined workload for 2 member property management team.
- Used frontdeskanywhere to maintain resident database of personal information, repairs and lease agreements.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Advertised on internet ad forums and obtained potential residents through lead generation.
- Communicated effectively with owners, residents and on-site associates.
- Coordinated appointments to show marketed properties.
- Analyzed and evaluated monthly and quarterly financial statements.
General Manager
Sripakpra Andacura Boutique Resort Phatthalung
Phatthalung, Thailand
03.2016 - 05.2019
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Implemented operational strategies and effectively built customer and employee loyalty.
Guest Services Supervisor
InterContinental Samui BaantalingNgam Thailand
Koh Samui, Suratthani, Thailand
12.2014 - 07.2016
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Trained junior team members in customer service strategies and property policies.
- Checked guests into and out of hotel.
- Reviewed upcoming events and planned for expected challenges.
- Coordinated arrivals and departures of VIPs.
- Kept up to date on hotel and local happenings, including events, restaurant menu, occupancies, staff updates and VIP guests.
- Set and managed policies for concierge services and guest relations.
- Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
- Monitored reviews and social networking sites and feeds to respond to questions or complaints.
- Generated daily reports for food and beverage department and front Office department
Guesst Service Agent
Sheraton Krabi Beach Resort
Krabi, Thailand
11.2013 - 12.2014
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Hotel Management
Payap University
Chiangmai Thailand 06.2001 - 11.2003
High School Diploma -
Songkhla Vocational Collage
Songkhla 06.1999 - 06.2001
Timeline
Resident Manager
Monkham Village Hatyai
05.2019 - 03.2020
General Manager
Sripakpra Andacura Boutique Resort Phatthalung
03.2016 - 05.2019
Guest Services Supervisor
InterContinental Samui BaantalingNgam Thailand
12.2014 - 07.2016
Guesst Service Agent
Sheraton Krabi Beach Resort
11.2013 - 12.2014
Hotel Management
Payap University
06.2001 - 11.2003
High School Diploma -
Songkhla Vocational Collage
06.1999 - 06.2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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