Nanont Pholpanit
Pathumtanee
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Multistore Manager
Bath&Body Works Thailand
04.2019 - Current
- Continuously monitor competitors to react to the change quickly and keep up with the current trend and shopping experience that increases customer satisfaction
- Responsible for ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously.
- Actively research for customer insights to improve store operations and maximize sales revenue for the responsible stores.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
- Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
Department Manager
Hthai (Thailand) CO., LTD.
09.2017 - 03.2019
- Report weekly sales and any task to operation management team
- Handle complaint and specific customer request
- Resolve customer issues, ensuring customer satisfaction
- Safety and awareness the customer feel comfortable to shopping in our store.
Senior Sales
UNIQLO (Thailand) Co., Ltd
02.2013 - 08.2017
- Handle complaint and specific customer request
- Develop training roadmap and training competency for both new staff and re-current training
- Understand customer needs and provide comprehensive solution, enabling the customer to enjoy the professional service
- Award staff of the year in 2015 based on customer service.
Education
MATHEMATIC AND SCIENCE Program -
NAWAMINTHARACHINUTHIT HORWANG NONTHABURI
03.2006
Skills
- Teamwork and Collaboration
- Inventory Tracking and Management
- Sales Strategies
- KPI Tracking
- Recruitment
- Customer Service
- Team Leadership
- Merchandise planning
Timeline
Multistore Manager
Bath&Body Works Thailand
04.2019 - Current
Department Manager
Hthai (Thailand) CO., LTD.
09.2017 - 03.2019
Senior Sales
UNIQLO (Thailand) Co., Ltd
02.2013 - 08.2017
MATHEMATIC AND SCIENCE Program -
NAWAMINTHARACHINUTHIT HORWANG NONTHABURI
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