Nannapat Settavisavasakul
Bangkok
Summary
Dynamic IT operations and project management professional with exceptional skills in overseeing IT infrastructure and software development initiatives. Proven ability to foster strong interpersonal relationships and negotiate effectively, ensuring project success and stakeholder satisfaction. Holds certifications in Agile Project Management, Lean Sigma, and IT Service Management, demonstrating a commitment to continuous improvement and excellence. Passionate about tackling challenges beyond the comfort zone and engaging in interdisciplinary assignments to drive innovation and efficiency.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Business Analyst / Project Management Consultant
Preema International (Thailand) Co. Ltd.
กรุงเทพ
12.2024 - 05.2025
- Conduct research and publish analytical papers on market trends in the insurance, banking, and healthcare industries.
- Analyze market opportunities and provide strategic insights for foreign investors.
- Develop and manage big data to enhance company database operations by RPA, Big data and AI tools
- Serve as a Business Analyst or Project Management Consultant for company initiatives, ensuring successful project execution.
- Coordinate and oversee legal processes to ensure compliance with regulatory requirements.
- Establish relationship with startups
Business Analyst Consultant
Preema International & Cognizant
ประเทศไทย
06.2024 - 11.2024
- Be the key Thai-speaking representative of Cognizant at the CHUBB Life office.
- Thrive the project work to be delivered by a multi-country team of Cognizant at CHUBB Life.
- Liaise and trouble-shoot between CHUBB Life, Cognizant’s project experts (Singapore) as well as their team of developers (India).
- Supporting the gap analysis, solution design, solution development, testing and go-live of new system and process enhancements at CHUBB Life.
- Always with the objective in mind of helping CHUBB Life to achieve the targeted improvement of the relevant IT landscape and process performance.
- Establish business requirement document for change request and new product.
- Lead team of developer (India) to develop patch, new product and change request.
- Validate business requirement, problem and solution of incident ticket from CHUBB Life to team of developers (India).
- Lead root cause analysis (RCA) of incident ticket.
IT Manager
Bangkok Union Insurance PCL (BUI)
01.2022 - 08.2023
- Manage IT Service Desk for 250 customers on headquarter and branch.
- Supervise, manage, and perform technical lead 20 persons for IT Infrastructures and Service Desk team, Application Support & Development team, IT/ Information Risk Management and Cyber Security Team and Enterprise Architecture Team.
- Establish IT Strategic Plan & Digital Transformation Roadmap 2022-2026
- Rollout IT Governance s.t. ISO38500 standard, Information Security Management s.t. ISO27001:2013 ISMS ANNEX A, ISO27005 Infosec Risk and ITIL Service management practice for Service Strategy, Service Design, Service Transition and Service Operation.
- Setup and rollout IT Project Management strategy and framework subject to PMI’s PMBOK and Agile DSDM
- Develop IT individual performance management plan and strategy.
- Perform budget planning and controlling for OPEX and CAPEX.
- As contract owner, manage IT contract subject to SLA / KPI via service quality meeting.
- Manage IT Operations by department score card such as for:
- 1. System, Network and Application Availability > 99.9%
- 2. % Closed incident and user request ticket within SLA > 95%
- 3. Achieve customer survey result > 8.5 points of 10.
- 4. Manage OPEX and CAPEX within budget (+ 5%)
- 5. Manage project within target > 95%
- In charge as program and project manager such as for:
- New Core Insurance system, Underwriting Workflow Project, Central Claim System, IFRS17, Setup Package Application, Commission System, CMIS, IBS, Block Management, BVG Motor Claim, Compulsory Motor Insurance, AI Mobile App for Motor, Datacentre Upgrade, Firewall DMZ , BCP-DR site implementation, MS SQL Migration, ITIL Service Desk Application, Vulnerability Management Project, OIC Risk Management Audit Program and etc.
Information Technology Project Manager (Outsource )
PTT Global Chemical Public Company Limited (Client)
Bangkok Metropolitan Area
05.2020 - 12.2021
- Lead completion of deliverables as project manager (by Agile and SDLC project management methodology), Business Analyst and Solution Architect for requirement engineering, business process design & improvement, software and system design and implementation of digital transformation initiative such as, e-Permit to Work Project (All GC plants -20 plants), Digital Operator Round Project (All GC plants -20 plants), e-Learning Platform Project, Smart security - Face recognition system (All GC plants -20 plants), Internal Audit Data Mart Project and GC Eye-Web Content Management System, Vender Management & Evaluation Platform and Centralized Machine Condition Monitoring and Analytic Project.
- Establish project execution plan, sprint planning and sprint backlog.
- Report project progress with project committee.
- Manage phase gate meeting to gain approval from project committee.
- Plan and monitor CAPEX and OPEX for project
- Establish RFI, RFP, TOR for bidding process.
- Setup evaluation criteria and evaluate proposal from bidder.
- Establish contract of projects
- Predict and evaluate benefit of project at feasibility study and project closing phase.
- Perform daily standup, sprint planning, sprint review and sprint retrospective with project team.
Project Manager
Fict Associate Co.,Ltd
Bangkok Metropolitan Area
05.2018 - 02.2019
- Successfully establish connection with oversea partner-Foster Moore from New Zealand who is the world ‘s best registry system firm to be a part of consortium and develop proposal to Digital Government Development Agency for Doing Business Web portal Project - Thailand government registry system project.
- Lead project team and consortium to win Netpracharat consulting contract (FTTx technology and Public Wi-Fi Network) from Ministry of Digital Economy and Society
- Lead technical design and deliver solution for Video Analytic Project for MRT Purple and Blue line.
- Responsible for IT infrastructure, telecommunication and software development project, lead in technical design and provide solution subject to client’s requirement (RFI, RFP, TOR).
- Play role as key contact person for oversea and local partners of consortium to establish business relation and effective solution for clients.
- Frame workstream among consortiums.
- Establish project cost and working contract to subcontractors for project.
- Negotiate cost for subcontractor, manage and monitor their performance.
- Manage project to achieve goals within time and cost constrain through project life cycle such as initiating, planning and design, executing, controlling, and closing.
- Participate in ISO9002 core team and internal audit process.
Owner
Settavisavasakul Universal Products & Services
Bangkok, Bangkok City, Thailand
08.2017 - 07.2018
- Establish business strategy and plan.
- Perform sale and marketing activity by using digital marketing tool such as Google Analytics, Google Ads, Facebook Ads, @line.
- Create content on website and product.
- Achievement (Example):
- 1. https://www.facebook.com/GatHamSoap/
- 2. http://gathamcartoonsoap.ran4u.com/home.do?clubId=36892
- 3. http://gathamcartoonsoap.lnwshop.com/
- 4. http://line.me/ti/p/~@gatham
Information Technology Project Manager
Chevron
Bangkok, Bangkok City, Thailand
07.2011 - 07.2017
- Lead and manage Telecommunication, IT infrastructure and software development project to achieve targets for cost, schedule and requirement with quality by project management (Agile & Waterfall) and behavior change management methodology.
- Deliver business requirement document (BRD), request for proposal document (RFP) and contract.
- Manage supplier and business partner to meet Service Level Agreement and safety target.
- Perform Information Risk Management Review and Implementation for project such as data privacy, intellectual property and etc
- Achievement (Example):
- 1. Use Agile methodology for Cost Allocation Tracking application with succession to launch release 1 for Residual Calculation Process within 6 months with lower expected budget.
- 2. Lead 2 Lean Six Sigma project- Aviation Navigation System Optimization Project and Technology Transformation Project with significant hard saving around 550,000 USD / year.
- 3. As Business Analyst initiate opportunity to improve business operation by developing software instead of Excel sheet to support offshore operation (i-Work Oder system -PHP.Net).
- 4. Use Agile methodology to manage Hire of Labour Time Sheet Validation and Approval System Project for finance department.
- 5. Implement Project Management System for Engineering Department by Microsoft Project Server with SharePoint technology.
- 6. Play double role as Business analyst and Project Manager, issue BRD and RFP of Intelligent Offshore Execution and Planning System Project (C#.Net).
- 7. Successfully lead and motivate others to implement large scale IT infrastructure project with capital investment for 1,800,000 USD for High Speed Network - Radio Link for FSO (Floating Storage and Off-loading), PFSO, Work barge and accommodation barge
- 8. Lead Submarine Fiber Optic Communications Systems project on offshore part (Onshore-Offshore Link / DWDM technology).
- 9. Lead implementation and design on offshore IP Telephony project around 500 units.
Offshore IT Infrastructure & Services Desk Supervisor
Bangkok, Bangkok City, Thailand
11.2004 - 07.2011
- Manage, supervise and perform technical lead for 24 persons for shift work to cover 24 hrs offshore operations with around 500 internal customers for offshore production platforms, remote platforms, living quarters and etc such as Data Warehouse, Ariba Procurement System, JD Edwards ERP, AD, DNS, VMware, MS Exchange server, File Server, Application and Database Server, Backup system, Linux, WAN, LAN, IPT, Anti-spam/virus, Firewall, Wi-Fi, Point-to-Multipoint Radio Link, Microwave Radio Link, Submarine Optical Fiber Transmission Systems, Marine Radio, Air-to-Ground Radio, SSB radio, Air Navigator Aid System, and etc.
- Perform job planning & scheduling, headcount planning, individual performance management, team competency assessment, people development plan, budget planning and controlling for OPEX and CAPEX.
- Maintain & support client hardware and software environment in compliance with local standards, strategic policies, guidelines and procedures for ensuring the continuous of business activities.
- Maintain Information Security to meet standard policy. Maintain high performing service support functions including and IT service desk, desktop support and VIP support.
- Ensure high performance of incident management and change management process as ITIL recommendation.
- Monitor, control and support service delivery & service desk; ensuring systems, methodologies and procedures are in place as ITIL recommendation.
- Perform service quality meeting as IT contract management for any IT outsource venders to ensure they meet contract KPI.
- Manage IT Operations by department score card such as for:
- 1. System, Network and Application Availability > 99.9%
- 2. % Closed incident and user request ticket within SLA > 95%
- 3. Achieve customer survey result > 8.5 points of 10.
- 4. Manage OPEX and CAPEX within budget (+ 5%)
- 5. Manage project within target > 95%
Senior Corporate Data Network Engineer
TA Orange
Bangkok, Bangkok City, Thailand
07.1999 - 10.2004
- Responsible to manage team, project and supplier to operate and maintain company facility and corporate data network system such as telephone system (Nortel), WAN & LAN (Cisco) system, telephone billing and call center system (Nortel) subject to service level agreement (SLA).
- Perform GPRS and Signalling No.7 operation and maintenance.
- Achieve department score card such as for:
- 1. System, Network and Application Availability > 99.9%
- 2. % Closed incident and user request ticket within SLA > 95%
Head of Switching Operations & Maintenance on Nakhonratchasima Business Province
TT&T
Nakhon Ratchasima, Thailand
05.1993 - 06.1999
- Manage team (15 persons) to operate and maintain telephone exchange system on 4 provinces area (Nakhonratchasima, Burirum, Chaiyaphum and Surin) around 80,000 telephone directory numbers.
- Perform operation and maintenance for power plant system of telephone exchange such as UPS, generator, rectifier, invertor, battery, smoke detector, heat detector.
- Perform operation and maintenance for leased line / AS200 system.
- Perform operation and maintenance for signalling No.7 and R2
- Achieve department score card such as for:
- 1. System, Network and Application Availability > 99.9%
- 2. % Closed incident and user request ticket within SLA > 95%
- 3. Manage OPEX and CAPEX within budget (+ 5%)
- 4. Implement ISO9002 and 5S process.
Software Engineer
ISOFAC
Bangkok, Bangkok City, Thailand
08.1992 - 06.1993
- Visual Basic coding with Crystal report
Education
Bioinformatics
Chulalomhkorn University
09-2026
Master of Arts - Economics
Thammasat University
06-2006
Bachelor of Engineering - BE - Computer Engineering
Prince of Songkla University
01-1994
Skills
- Agile project management
- Business requirements analysis
- Schedule management
- Data-driven insights
- Stakeholder requirements analysis
- Cross-functional collaboration
- Project execution
- Business process improvement
- Strategic planning
- KPI monitoring and analysis
- End-to-end software development
- Product lifecycle management
- Stakeholder engagement
Certification
- Agile Project Management Practitioner Certificate
- ITIL-IT Service Management Certificate
- Lean Six Sigma Green & Black Belt Certificate
- AWS Fundamental
- Distant Learning MBA Course
Timeline
Business Analyst / Project Management Consultant
Preema International (Thailand) Co. Ltd.
12.2024 - 05.2025
Business Analyst Consultant
Preema International & Cognizant
06.2024 - 11.2024
IT Manager
Bangkok Union Insurance PCL (BUI)
01.2022 - 08.2023
Information Technology Project Manager (Outsource )
PTT Global Chemical Public Company Limited (Client)
05.2020 - 12.2021
Project Manager
Fict Associate Co.,Ltd
05.2018 - 02.2019
Owner
Settavisavasakul Universal Products & Services
08.2017 - 07.2018
Information Technology Project Manager
Chevron
07.2011 - 07.2017
Offshore IT Infrastructure & Services Desk Supervisor
11.2004 - 07.2011
Senior Corporate Data Network Engineer
TA Orange
07.1999 - 10.2004
Head of Switching Operations & Maintenance on Nakhonratchasima Business Province
TT&T
05.1993 - 06.1999
Software Engineer
ISOFAC
08.1992 - 06.1993
Bioinformatics
Chulalomhkorn University
Master of Arts - Economics
Thammasat University
Bachelor of Engineering - BE - Computer Engineering
Prince of Songkla University