Nan Lan
Restaurant Manager
Chiang Mai Thailand
Summary
Proven operations and staff management expert from Gekko Garden and Pub, adept at boosting revenue and enhancing customer engagement through strategic improvements and effective team leadership. Skillfully balanced recruitment and customer service, achieving notable efficiency. Demonstrates a keen ability to innovate and drive business success, with a focus on operational excellence and staff development.
Highly proactive manager with 20 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings
Overview
22
22
years of professional experience
3
3
Languages
Work History
Daytime Restaurant Manager
Gekko Garden and Pub
03.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Waitress
Thapee Gate Lodge
01.2015 - 03.2016
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Server
Malee Noodle Shop
02.2003 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Self Taught, Auto Didactic
Skills
Staff management
Operations management
Customer engagement
Recruitment
Timeline
Daytime Restaurant Manager
Gekko Garden and Pub
03.2016 - Current
Waitress
Thapee Gate Lodge
01.2015 - 03.2016
Server
Malee Noodle Shop
02.2003 - 03.2015
Self Taught, Auto Didactic
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