NAN GLORY
Customer Management
Bangkok
Summary
Professional with strong expertise in customer relationship management, consistently driving positive outcomes and client satisfaction. Skilled in problem resolution, communication, and leveraging data to improve service delivery. Adaptable team player known for thriving in dynamic environments and fostering collaboration to achieve organizational goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Management Representative
Ascend Group Co., Ltd
08.2024 - Current
- Provide exceptional customer support for international remittance services.
- Handle inquiries regarding remittance fees, exchange rates, and transaction statuses.
- Ensure compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
- Verify customer documents and process transactions in adherence to policies.
- Educate customers on remittance services, mobile apps, and digital payment solutions.
- Gather customer feedback and provide insights for service improvements.
Area Sales Manager (Mobile + E-Wallet)
Telecom International Myanmar Company Limited
10.2020 - 05.2022
- Received the excellent employee of the year 2020 award
- Controlled Kayin State, managed 6 Business Centers (BC) and lead teams in various aspects of operating a successful business in a highly competitive market
- Training and development of sales representative to meet team goals, including online and in-person guidance
- Interviewing, hiring and making necessary discipline decisions including terminations
- Monthly targeting and monitoring business results of business department
- Cross checking to BC and market visit to know ground situation and to maintain good relationship with Point of sales (POS)
- Reporting to business director, branch director and head quarter
- Responsible for developing and implementing policies and procedures specific to the area of assignment
Territory Sales Manager (E-Wallet)
Telecom International Myanmar Company Limited
03.2019 - 09.2020
- Received employee of the year 2019 award
- Managed 6 Distributors (DTR) and 9 Channel Sales Executive (CSE)
- POS registration, verification, onboarding as per Mobile Financial Service (MFS) regulatory standards and coordination with MFS ops team
- Coaching, monitoring, reviewing and provide guidance to DTR, CSE and POS to achieve sales and service targets
Trade Marketing Officer
Telecom International Myanmar Company Limited
12.2017 - 02.2019
- Assist Business Director and Area Sales Manager in implementation of trade marketing and brand strategies, plans, and activities
- Collaboration events, local conferences, trade fairs, national exhibitions to increase traffic in store and brand awareness
- Work with different departments’ teams (sales, customer service and financial)
- Used trade marketing, retail, leadership, field marketing, store, sales team, teamwork
- Overall, in-charge of ordering promotional materials, production, forecasting, distribution and control of POS/ POSM
Customer Management Representative
True Corporation Public Company Limited
03.2015 - 03.2017
- Received highest monthly targets award and excellent customer satisfaction award
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Record details of inquiries, comments and complaints
- Provide feedback on the efficiency of the customer service process
Education
BBA - Marketing
Saint John’s University
04.2010 - 01.2014
Skills
- Customer Service Management
- Marketing Management
- Business Development
- Branding & Identity
- Sales
- CRM software expertise
- Strong interpersonal skills
- Problem-solving
- Microsoft outlook, word, and Excel
- Excellent time management skills
Timeline
Customer Management Representative
Ascend Group Co., Ltd
08.2024 - Current
Area Sales Manager (Mobile + E-Wallet)
Telecom International Myanmar Company Limited
10.2020 - 05.2022
Territory Sales Manager (E-Wallet)
Telecom International Myanmar Company Limited
03.2019 - 09.2020
Trade Marketing Officer
Telecom International Myanmar Company Limited
12.2017 - 02.2019
Customer Management Representative
True Corporation Public Company Limited
03.2015 - 03.2017
BBA - Marketing
Saint John’s University
04.2010 - 01.2014
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