Overview
Work History
Education
Skills
Timeline
Generic
Nalinrat Tubsai

Nalinrat Tubsai

Senior Customer Solutions Executive
Chon Buri

Overview

9
9
years of professional experience

Work History

Senior Customer Solutions Executive

Axa Insurance PCL
Pattaya, Chon Buri
01.2021 - Current
  • Developed strong relationships with key agents and brokers, resulting in cross-selling, repeat business, and portfolio growth.
  • Increased customer satisfaction by efficiently addressing and resolving client concerns.
  • Handled escalated issues promptly, ensuring timely resolution, and high client satisfaction.
  • Managed both direct sales and broker-submitted cases, coordinating all stages from client consultation to policy issuance, and fulfillment.
  • Ensured timely submission and delivery of required documentation for both internal and external stakeholders.

Customer Solutions Executive

Axa Insurance PCL.
Pattaya, Chon Buri
04.2019 - 01.2021
  • Assisted in processing new business applications, and monitored end-to-end policy issuance timelines.
  • Maintained strong communication with brokers and internal teams to ensure client satisfaction.
  • Contributed to team sales goals through upselling and cross-selling support initiatives.

Personal Medical Insurance Consultant

Aetna Health Insurance PCL.
Pattaya, Chon Buri
10.2016 - 04.2019
  • Advised individual clients on health insurance plans based on medical needs, budget, and long-term coverage goals.
  • Educated customers on policy benefits, exclusions, and claims procedures in a clear, professional manner.
  • Built trust and long-term relationships, resulting in high customer retention and referral rates.

Education

Master of Arts - Marketing Communication And Brand

Sripatum University
Chon Buri, Thailand
04.2001 -

BBA - Major in Hospitality And Tourism Management

Assumption University
Bangkok, Thailand
04.2001 -

High School Diploma -

Chonkanyanukoon School
Chon Buri, Thailand
04.2001 -

Skills

  • Excellent customer service and problem-solving skills

  • Skilled in handling direct sales and after-sales service

  • Experienced in collaborating with brokers, agents, and internal teams

  • Team collaboration and effective communication

Timeline

Senior Customer Solutions Executive

Axa Insurance PCL
01.2021 - Current

Customer Solutions Executive

Axa Insurance PCL.
04.2019 - 01.2021

Personal Medical Insurance Consultant

Aetna Health Insurance PCL.
10.2016 - 04.2019

Master of Arts - Marketing Communication And Brand

Sripatum University
04.2001 -

BBA - Major in Hospitality And Tourism Management

Assumption University
04.2001 -

High School Diploma -

Chonkanyanukoon School
04.2001 -

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Nalinrat TubsaiSenior Customer Solutions Executive