Nalinrat Tubsai
Senior Customer Solutions Executive
Chon Buri
Overview
9
9
years of professional experience
Work History
Senior Customer Solutions Executive
Axa Insurance PCL
Pattaya, Thailand
01.2021 - Current
- Developed strong relationships with key agents and brokers, resulting in cross-selling, repeat business, and portfolio growth.
- Increased customer satisfaction by efficiently addressing and resolving client concerns.
- Handled escalated issues promptly, ensuring timely resolution, and high client satisfaction.
- Managed both direct sales and broker-submitted cases, coordinating all stages from client consultation to policy issuance, and fulfillment.
- Ensured timely submission and delivery of required documentation for both internal and external stakeholders.
Customer Solutions Executive
Axa Insurance PCL.
Pattaya, Thailand
04.2019 - 01.2021
- Assisted in processing new business applications, and monitored end-to-end policy issuance timelines.
- Maintained strong communication with brokers and internal teams to ensure client satisfaction.
- Contributed to team sales goals through upselling and cross-selling support initiatives.
Personal Medical Insurance Consultant
Aetna Health Insurance PCL.
Pattaya, Thailand
10.2016 - 04.2019
- Advised individual clients on health insurance plans based on medical needs, budget, and long-term coverage goals.
- Educated customers on policy benefits, exclusions, and claims procedures in a clear, professional manner.
- Built trust and long-term relationships, resulting in high customer retention and referral rates.
Education
Master of Arts - Marketing Communication And Brand
Sripatum University
Chon Buri, Thailand 04.2001 -
BBA - Major in Hospitality And Tourism Management
Assumption University
Bangkok, Thailand 04.2001 -
High School Diploma -
Chonkanyanukoon School
Chon Buri, Thailand 04.2001 -
Skills
- Excellent customer service and problem-solving skills
- Skilled in handling direct sales and after-sales service
- Experienced in collaborating with brokers, agents, and internal teams
- Team collaboration and effective communication
Timeline
Senior Customer Solutions Executive
Axa Insurance PCL
01.2021 - Current
Customer Solutions Executive
Axa Insurance PCL.
04.2019 - 01.2021
Personal Medical Insurance Consultant
Aetna Health Insurance PCL.
10.2016 - 04.2019
Master of Arts - Marketing Communication And Brand
Sripatum University
04.2001 -
BBA - Major in Hospitality And Tourism Management
Assumption University
04.2001 -
High School Diploma -
Chonkanyanukoon School
04.2001 -