Nalida Mehra
Bangkok,10
Overview
14
14
years of professional experience
Work History
Passenger Service Agent
American Airlines
Vancouver, British Columbia
04.2023 - Current
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Restaurant Manager
Royal India
02.2021 - 04.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Cabin Crew Member
Thai Lion Air
06.2016 - 09.2020
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Provided first aid assistance to passengers when necessary.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Inspected aircraft cabins after disembarking to identify any damage or lost items left behind by passengers.
- Verified that all doors were secured before take off and landing.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Customer Service Representative
Welcome travel and trade
10.2012 - 04.2016
- Made travel arrangements.
- Booked airplane tickets and hotels.
- Provided travel options to customers.
- Attended travel seminars and conferences.
- Worked to sales target.
- Organized accommodations and ground transportation services.
Customer Service Officer
Jet Airways
02.2011 - 08.2012
- Handled flight delay.
- Solved problems for passengers.
- Supervised the check-in team.
- Supervised the boarding gate.
- Handled, denied boarding.
- Handled deportees' cases.
- Cleared paperwork, made daily logs.
Education
Diploma - Hospitality Program
Quantum College
Vancouver, BC06-2023
BBA - Hotel And Tourism Management
Siam University
10-2010
High School Diploma -
The Sagar School
Skills
- Customer Service Management
- Passenger Assistance
- FAA Regulations
- Check-in processes
- Boarding gate procedures
- Public Announcements
- Reservations
Languages
English
Native/ Bilingual
Thai
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Passenger Service Agent
American Airlines
04.2023 - Current
Restaurant Manager
Royal India
02.2021 - 04.2022
Cabin Crew Member
Thai Lion Air
06.2016 - 09.2020
Customer Service Representative
Welcome travel and trade
10.2012 - 04.2016
Customer Service Officer
Jet Airways
02.2011 - 08.2012
Diploma - Hospitality Program
Quantum College
BBA - Hotel And Tourism Management
Siam University
High School Diploma -
The Sagar School