Nalavan Mogensen
Phuket
Summary
Aspiring business student with a strong background in supporting high-level operations, coordinating meetings, and managing day to day administrative tasks. Skilled in scheduling, document preparation, and ensuring smooth office operations with a keen focus on efficiency and detail. Highly organized and able to manage multiple tasks simultaneously in dynamic, fast-paced environments. Proficient in Microsoft Office Suite (PowerPoint, Excel, Word). Eager to contribute to a luxury hotel setting, offering immediate availability and a strong commitment to providing excellent service and support.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
The Drug Store Dispensary
Bangkok
08.2024 - 01.2025
- Provided customers with detailed information on various products, including their effects and uses, helping them make informed choices.
- Assisted in driving sales by suggesting appropriate products and upselling, ensuring customer satisfaction and repeat business.
- Communicated effectively with clients, addressing questions, concerns, and offering personalized recommendations.
Organizer
Lanna International School
Chiangmai
04.2024 - 04.2024
- Co-organized a school sports event and event coordination
- Provided leadership and guidance to team members in order to achieve project goals.
- Monitored progress of tasks and adjusted as needed to meet objectives.
Community Service Volunteer
Lanna International School
Chiangmai
02.2024 - 04.2024
- Utilized effective communication techniques to resolve conflicts and maintain positive work environment.
- Participated in fundraising campaigns to benefit local charities.
- Established strong customer service principles to ensure client satisfaction.
Project Manager
The Mihalik Group
Bangkok
04.2022 - 10.2022
- Facilitated and participated in project status meetings with clients and project teams
- Collaboratively reviewed project updates with team members to ensure timely completion of deliverables
- Maintained ongoing communication with clients and consultants, ensuring project quality and transparency
Waitress
Shelby Bar & Restaurant
Chiangmai
10.2021 - 04.2022
- Presented menus to answer questions about items and make recommendations
- Used good communication skills to reduce guest dissatisfaction
- Resolved customer complaints and inquiries in a timely manner
- Maintained cleanliness of work area throughout shift for optimal hygiene standards
Education
High School Diploma -
Lanna International School
Chiangmai06-2024
Skills
- Documenting and reporting
- Customer service
- Time management
- Project management
- Interpersonal skills
- Adaptability
- Creative thinking
- Team collaboration
- Organizing and preparing meeting
- Attention to detail
Languages
English
First Language
Thai
Proficient (C2)
C2
Swedish
Beginner (A1)
A1
Timeline
Customer Service Specialist
The Drug Store Dispensary
08.2024 - 01.2025
Organizer
Lanna International School
04.2024 - 04.2024
Community Service Volunteer
Lanna International School
02.2024 - 04.2024
Project Manager
The Mihalik Group
04.2022 - 10.2022
Waitress
Shelby Bar & Restaurant
10.2021 - 04.2022
High School Diploma -
Lanna International School
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