Muskan Sharma
Ilmenau
Summary
A graduate in computer science having a keen interest in data science, web development and programming and IT solutions. I am highly motivated to succeed in IT and excited to explore the related technologies while actively participating in projects and solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Analyst
Kearney India Pvt. Ltd
05.2023 - 03.2025
- Company Overview: Business or Sector Information and communication | Department Knet | Email muskan.sharma@kearney.com | Website https://www.kearney.com/
- Working on Microsoft 365 and other Kearney build software
- Provide clear and effective communication to explain technical issues and solutions.
- Perform regular maintenance tasks, such as updates, patches, and backups.
- Trained and mentored new joiners; created training materials for new employee onboarding plan
- Software and hardware support including printers and scanners etc
- Made sure IT operations ran smooth
IT Support Analyst
Prometric Testing Pvt. Ltd
04.2022 - 04.2023
- Company Overview: Business or Sector Professional, scientific and technical activities | Department GTCS | Website https://www.prometric.com/
- Work with the engineering team to report issues, and incidents and work alongside them to release the fix updates.
- Handling clients with their issues, needs, and feature inputs.
- Testing and evaluating beta updates and new technologies.
- Managed more than 20 sites single handedly at once
- Trained more than 5 new batches
Education
Master of Science - Computer Science and Engineering
Technical University, Ilmenau
Ilmenau, Germany04-2027
Higher Secondary School Certificate - Physics, Chemistry, Mathematics, English, Physical Education
Central Board of Secondary Education
India04.2017
Secondary School Examination -
Central Board of Secondary Education
India03.2015
Skills
- Microsoft Microsoft Office Knowledge of SQL Active Directory Power apps Power query Power BI Microsoft Office (Word, Excel, Powerpoint, Outlook, OneNote) C,C,C Excel
- Diagnostics and troubleshooting
- Effective communication
- Technical support
- On-site technical support
- Remote technical support
- Hardware and software installation
- Action planning
Certification
- Java | Indian Institute of Technology, Bombay, India
- Credential ID 2252352QLN
- Mernstack | Zenways.io
LANGUAGE SKILLS
Mother tongue(s): HINDI
Other language(s): ENGLISH | IELTS-7.5
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
EXTRA-CURRICULAR ACTIVITES
Won 1st place in National Interschool Debate and won 1st place in multiple zonal and interschool debates in three languages (English, Hindi, Sanskrit) Awarded as Head girl of the Senior Secondary school (2015-2016). Won medals in relay race and other sports. Participated in multiple science Olympiads. Awarded as Vice-Captain in Secondary school (2014-2015).
Timeline
Technical Analyst
Kearney India Pvt. Ltd
05.2023 - 03.2025
IT Support Analyst
Prometric Testing Pvt. Ltd
04.2022 - 04.2023
Master of Science - Computer Science and Engineering
Technical University, Ilmenau
Higher Secondary School Certificate - Physics, Chemistry, Mathematics, English, Physical Education
Central Board of Secondary Education
Secondary School Examination -
Central Board of Secondary Education
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