Mumeenah Thoha
Sales Support Executive
Chon Buri
Summary
Experienced freight forwarding and logistics professional with a strong background in sales, cost negotiation, and customer relationship management. Having previously lived in Sweden, I am now planning to relocate back within the next year to pursue career opportunities in the logistics industry. I am eager to leverage my international experience and adaptability in a dynamic, growth-oriented environment.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Sales Support Execurive
Rhenus Logistics Co., Ltd
01.2025 - Current
- Managed 150+ monthly email inquiries with a 95% resolution rate and high customer satisfaction.
- Updated costs and selling rates, improving pricing accuracy by 15%.
- Achieved 90% KPI compliance, increasing deal closures by 15%.
- Enhanced workflows, reducing process delays by 20%.
- Optimized pricing strategies based on market trends, improving competitiveness by 10%.
Aupair
Cultural Exchange Program
- Aug 2021 – Aug 2022: Joined an Au Pair program in the Netherlands, gaining cultural experience, improving language skills, and providing childcare.
- Dec 2023 – Dec 2024: Joined an Au Pair program in Sweden, enhancing intercultural communication, learning a new language, and supporting families with childcare.
Sales Support Executive
FLS 1993 (Thailand) Co., Ltd.
10.2022 - 12.2023
- Coordinated over 50 monthly breakbulk shipments, managing oversize cargo (10–100 tons) including machinery and industrial equipment.
- Negotiated and managed import/export outsourcing costs, reducing freight expenses by 10–20%.
- Optimized delivery routes, cutting transit time by 20%.
- Boosted repeat customer business by 70%.
- Prepared competitive quotations, increasing deal closures by 15%.
Inside Sales Executive
KWE Kintetsu World Express (Thailand) Co., Ltd.
10.2019 - 08.2021
- Generated cost-effective cargo quotations for 120–150 clients monthly, securing 10 new clients quarterly.
- Supported air and sea freight cost analysis, cutting expenses by 12–15%.
- Managed overseas inquiries on shipments, billing, and claims.
- Resolved 95% of high-priority customer complaints efficiently.
Customs Operations Specialist
DHL Global Forwarding (Thailand) Co., Ltd
05.2018 - 06.2019
- Handled FCL export shipments to the Asia Pacific, US, and Canada, ensuring smooth operations.
- Processed over 250 booking confirmations monthly for customer shipments.
- Coordinated with internal teams to resolve operational issues, reducing processing errors by 20%.
Education
Bachelor of Science - Agricultural Science
Kasetsart University
Bangkok, Thailand 04.2001 -
Skills
Logistics & Freight Management
Maritime & Port Logistics Training
Air Cargo & Freight Forwarding Training
Sales strategy development
CRM software proficiency
Microsoft office expertise
Timeline
Sales Support Execurive
Rhenus Logistics Co., Ltd
01.2025 - Current
Sales Support Executive
FLS 1993 (Thailand) Co., Ltd.
10.2022 - 12.2023
Inside Sales Executive
KWE Kintetsu World Express (Thailand) Co., Ltd.
10.2019 - 08.2021
Customs Operations Specialist
DHL Global Forwarding (Thailand) Co., Ltd
05.2018 - 06.2019
Bachelor of Science - Agricultural Science
Kasetsart University
04.2001 -
Aupair
Cultural Exchange Program
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