Muhamad Akmal Anuar
A6-4-7 Taman Seri Janggus, Alma, Bukit Mertajam, Pulau Pinang,07
Summary
Proven track record in enhancing partner relations and optimizing workflows, notably with Teleperformance Malaysia Sdn Bhd. Skilled in data-driven decision-making and selling, I excel in establishing efficient communication channels and boosting customer satisfaction. Demonstrated ability to support team dynamics and improve process efficiencies, achieving significant advancements in partner and customer engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Partner Manager
Teleperformance Thailand Co Ltd
06.2023 - Current
- Established clear communication channels with partners to ensure timely information exchange and efficient decision-making processes.
- Developed and implemented strategies to enhance partner relations.
- Monitored partner performance and provided feedback on areas of improvement.
Subject Matter Expert
Teleperformance Malaysia Sdn Bhd
10.2022 - 06.2023
- To ensure that the content or information pertaining to the field of expertise is accurate
- Documenting processes and disseminating information to all relevant employees
- Recommending solutions to be implemented to enhance the workflows
- Assisting agents in their queries related to the field
Customer Service Advisor
Teleperformance Malaysia Sdn Bhd
01.2021 - 10.2022
- Responsible to resolve customers queries in a timely and accurate way through email, chat, and phone call
- Follow up with customers to ensure that their technical issues are resolved
- Identify customers need and assist them in using specific features and functionaries in the social media platform
Travel Consultant
Emerald Global Services Sdn Bhd
07.2019 - 01.2021
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Cashier & Promoter
Colours & Fragrance Sdn Bhd
09.2018 - 07.2019
- Addressed customer needs and made product recommendations to increase sales
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Quality Control Clerk
City-Link Express (M) Sdn Bhd
07.2017 - 02.2018
- Assisted in root cause analysis investigations for non-conforming products, contributing valuable insights and recommendations for corrective actions.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
Retails Sales Advisor
Brands Outlet Aeon Bukit Mertajam
06.2017 - 07.2017
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery
- Boosted customer satisfaction by providing personalized product recommendations and efficient service.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
Education
Diploma -
Diploma in Aviation Management
Cybernetics International College Of Technology10.2017
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Machang Bubuk
Penang, Malaysia2013
Skills
- Data-driven decision-making
- Maintain Systems
- Team Meetings
- Agent Support
- Job Assignments
- Selling skills
Languages
Malay
Native language
English
Advanced
C1
References
Michael Angelo Aquitania Sy
Operation Manager
Teleperformance Malaysia Sdn Bhd
+60146271856
Enrico Huang
Operation Manager
Teleperformance Thailand Co Ltd
+60186675543
Certification
- Dean's List for Semester 1
- Top Customer Service Advisor of the Q4 2021
- Golden Thumbs Award for Q2 2022
- Top Performer for Customer Service Advisor for 3rd Year Commerce Anniversary
Timeline
Strategic Partner Manager
Teleperformance Thailand Co Ltd
06.2023 - Current
Subject Matter Expert
Teleperformance Malaysia Sdn Bhd
10.2022 - 06.2023
Customer Service Advisor
Teleperformance Malaysia Sdn Bhd
01.2021 - 10.2022
Travel Consultant
Emerald Global Services Sdn Bhd
07.2019 - 01.2021
Cashier & Promoter
Colours & Fragrance Sdn Bhd
09.2018 - 07.2019
Quality Control Clerk
City-Link Express (M) Sdn Bhd
07.2017 - 02.2018
Retails Sales Advisor
Brands Outlet Aeon Bukit Mertajam
06.2017 - 07.2017
Diploma -
Diploma in Aviation Management
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Machang Bubuk
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