MUHAMAD TAYA
Customer Service Specialist
Lisbon
Summary
Dedicated to providing excellent customer service with a smile, whether seen, read, or heard! I am organized, detail-oriented, and experienced in properly handling customer inquiries. Additionally - passionate about tech, cryptocurrency, civil engineering, and doing innovative stuff
Overview
2024
2024
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Client Engagement - Client Onboarding Specialist
Kraken
1 2024 - 7 2024
- Facilitated smooth client onboarding, ensuring a positive first experience
- Conducted verifications and compliance checks (KYC) to meet regulatory requirements
- Provided personalized support and guidance, addressing inquiries promptly
- Collaborated with internal teams to streamline and improve onboarding procedures
- Developed and maintained comprehensive onboarding documentation and resources
- Monitored client feedback and engagement metrics and KPIs, implementing improvements
- Managed a high volume of onboarding requests, and tickets using Zendesk and other internal tools, meeting targets and maintaining service quality
Customer Service Representative
Glorioza Flowers
03.2021 - 12.2023
- Facilitated smooth communication and operations between Glorioza Flowers and international partners
- Managed inquiries in English, bolstering company reputation through effective resolution
- Received positive Google Maps reviews as the sole English-speaking agent, supporting remotely during my bachelor's studies
Customer Support Specialist
Cellcom
09.2015 - 09.2017
- Provided customer support in Hebrew and Arabic for Cellcom, resolving inquiries and technical issues effectively
- Collaborated with internal teams to escalate and resolve complex issues, exceeding performance targets consistently
- Contributed to developing accurate support resources and documentation for improved customer service
Store Sales Manager
SportQ
07.2013 - 09.2015
- Managing sales of clothing and sportswear
- Handling shifts for employees and managing overall stock
- Consulting on professional sports equipment for business customers, teams, and gyms
Education
Civil Engineering -
Technical University of Cluj Napoca
10.2018 - 10.2022
Preparatory Year of Civil Engineering - undefined
Jordan University of Science and Technology
09.2017 - 07.2018
Skills
Adaptability
Timeline
Customer Service Representative
Glorioza Flowers
03.2021 - 12.2023
Civil Engineering -
Technical University of Cluj Napoca
10.2018 - 10.2022
Preparatory Year of Civil Engineering - undefined
Jordan University of Science and Technology
09.2017 - 07.2018
Customer Support Specialist
Cellcom
09.2015 - 09.2017
Store Sales Manager
SportQ
07.2013 - 09.2015
Client Engagement - Client Onboarding Specialist
Kraken
1 2024 - 7 2024
Similar Profiles
Janae BrooksJanae Brooks
Executive Assistant to the Chief Executive Officer at KrakenExecutive Assistant to the Chief Executive Officer at Kraken
Jeffrey MedalJeffrey Medal
Jr Kraken AAA Video Coach at Seattle Kraken, Kraken Youth Hockey AssociationJr Kraken AAA Video Coach at Seattle Kraken, Kraken Youth Hockey Association
Aaron MoradiAaron Moradi
Senior Software Engineer at Kraken • CryptowatchSenior Software Engineer at Kraken • Cryptowatch