Travel
Ms.Saifon Suriya
ฺฺBank Service/Banker/Accounting
Saraburi,19
Summary
Proven leader at Bank of Ayudhya Public Company, adept in customer service and problem-solving, significantly enhanced customer satisfaction and contributed to revenue growth through strategic process improvements. Excelled in customer feedback analysis and task delegation, driving team success and service excellence.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Assistant Manager of Customer Service
Bank of Ayudhya Public Company
09.2014 - 08.2024
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
- Conducted regular team meetings to discuss progress, address concerns, and celebrate achievements.
- Analyzed data on customer interactions to identify trends and patterns that informed process changes aimed at improving outcomes for clients.
- Managed budgets effectively by monitoring expenses closely and finding ways to cut costs without sacrificing service quality or employee morale.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
Education
Bachelor of Accounting - Accounting
Sripatum University
Bangkok, Thailand 04.2001 -
Skills
Scheduling and Planning
Customer Feedback Analysis
Task Delegation
Customer Service
Problem-Solving
Time Management
Customer Relations
Cash Handling
Product Knowledge
Certification
License non-life insurance brokers
Interests
Sport
Music
Timeline
Assistant Manager of Customer Service
Bank of Ayudhya Public Company
09.2014 - 08.2024
Bachelor of Accounting - Accounting
Sripatum University
04.2001 -