Summary
Overview
Work history
Education
Skills
Timeline
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Ms.Nutrada Boonsit

Ms.Nutrada Boonsit

Pak Kret,Nonthaburi

Summary

Experienced Store Manager with keen focus on driving sales and customer satisfaction. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training. Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams, projects, company operations and business growth.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Store manager

H&M
Central Chaengwattana, Nonthaburi
02.2019 - Current
  • Established a clear store vision motivating team members towards enhanced performance.
  • Facilitated improved communication skills through active listening and constructive feedback.
  • Delivered performance appraisals focusing on staff growth and development.
  • Significantly enhanced store appearance by managing visual merchandising effectively.
  • Oversaw scheduling, compliance, and daily operations with a focus on efficiency.
  • Maintained accountability through transparent adherence to company policies and standards.
  • Resolved customer issues proactively, elevating service excellence and fostering loyalty.
  • Met current customer demands by analysing sales trends effectively.

Passenger service agent

BAGS ground service for Bangkok airline
Krabi international airport, Krabi
08.2013 - 07.2015
  • Instructed passengers on safety and emergency procedures and answered passenger enquiries throughout an immigration quarantine process.
  • Provided warm and friendly welcome to customers upon arrival at airport. Led timely check-in procedures to facilitate departures in line with schedule. Reviewed passports and travel documentation, issuing boarding passes upon completion.
  • Checked-in luggage and confirmed carry-on items met security requirements. Stayed updated on changes to travel regulations and required documentation. Performed boarding gate duties in line with airline schedule.
  • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures. Assisted in ensuring passenger safety during emergencies, demonstrating quick decision-making abilities.
  • Handled disruption cases such as denied boarding situations or flight cancellations calmly. Coordinated with flight crew to ensure seamless provision of in-flight services.
  • Assisted elderly passengers and those with special needs, showcasing empathy and care. Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
  • Collaborated effectively with security personnel for safe transit of passengers and luggage.

Education

Bachelor of Arts - Tourism and Hospitality

Rangsit University
Pathum Thani
05.2006 - 11.2009

Skills

  • Customer relationship management
  • Effective communication
  • Active listening
  • Problem solving
  • Visual merchandising
  • Promotions coordination
  • Team leadership

Timeline

Store manager

H&M
02.2019 - Current

Passenger service agent

BAGS ground service for Bangkok airline
08.2013 - 07.2015

Bachelor of Arts - Tourism and Hospitality

Rangsit University
05.2006 - 11.2009

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Ms.Nutrada Boonsit