Ms. Noultip Lasa
Head Of Customer Relationship Management
28/93 Nernpra Muang District, Rayong Province
Summary
Responsible and dependable for Customer service of facility management of smart factory and warehouse with 9 years’ experience from international companies with talent to deal with customers inclusively. And further more 7 years’ experience of Secretary and Document controller position. Resolving for customer complaints or any problem and giving professional solution both of short and long term in order to always deliver customer satisfaction to client. Highly Skilled in performing office support duties. For Secretarial duties, overseeing and managing scheduling and arrangement. Preparing and organizing correspondence, took messages and conducting for composition of business letters and reports
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Head of Customer Relation Manangement
Pinthong Industrial Park Public Company Limited
Laemchabang Chonburi
06.2021 - Current
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Customer Satisfaction Development
- Training Organizing and Management
- Logistics Park and Solar Energy Project Sale Coordinator
- Handle 10 calls per day to address customer inquires and concerns
General Affair Manager
N and J Engineering and Construction Ltd.
Maptaput, Rayong
03.2021 - 06.2021
- Participated in team-building activities to enhance working relationships.
- Received and processed stock into inventory management system.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Progress and Budget Control
- Provided Invoice, receipt and Tax Submitted
- Meeting arrangement with project owner
Customer Relationship Officer
WHA Industrial Development Public company Limited.
Pluakdeang, Rayong
01.2014 - 01.2021
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Building and Service Handover Coordinated with related team
- Provided Handover document and all process to achieve schedule
- Repairing coordinated and controlled schedule to achieve customer satisfaction
- Budget management and reported by quarter
- Provide monthly report
- Service customer's requirement and information required
- ISO Control
- Greeting and welcoming for customer visiting
- Presented building and service
- Insurance provided and coordinated process
- Provided PR, Payment, Petty Cash
- Fund Coordinated
- Building Modification coordinated with customer and IEAT
- Managed over 20 customer calls per day
Secretary and Document Controller
Thai Wooree Engineering Co.,Ltd.
Maptaput, Rayong
01.2011 - 01.2014
- Handled daily scheduling tasks and provided administrative support for entire department
- Document Controlled and database updated
- Data Management into systems. (Webhard)
- Provided and distributed Squad check, IOM
- Controlled of Drawing revision and calculation sheet to submit government
- Assisted foreign engineer (Korea and Philippines)
- Responded to emails and other correspondence and enhance business process
Secretary and Document Controller
CTCI Thailand Co.,Ltd.
Maptaput, Rayong
01.2008 - 01.2011
- Handled daily scheduling tasks and provided administrative support for entire department.
- Test package controlled of Piping Line at Site
- Checked and provide updated drawing to package
- Data inputted in FDCN (Field design change notice)
- Responded manpower time sheet.
- Coordinated and assisted Taiwanese head and engineer
Document Controller
QA/QC Dept. Boontham Intergroup Engineering and Construction Co.,Ltd.
Muang, Rayong
01.2007 - 01.2010
- Document controlled and recorded
- Distributed ISO drawing
- Record DB of Piping progress
- Meeting arrangement with Project owner
Technician and Sale Coordinator
Kyocera Thailand Co.,Ltd.
Muang, Rayong
01.2006 - 01.2007
- Document management in technical and sale department
- Customers coordinated
- Introduced copier machine and printer
- Provided quotation and contract
- Sale products and follow-up customers by telephone
Education
Bachelor of Arts - English Business For Communication.
SPU Sripatum University Chonburi
Thailand 04.2001 -
Master of Arts - English For Communication
Burapha University
Faculty Of Humanities And Social Science 09.2021 - Current
Skills
Customer Relationship Management Software (CRM)
Timeline
Master of Arts - English For Communication
Burapha University
09.2021 - Current
Head of Customer Relation Manangement
Pinthong Industrial Park Public Company Limited
06.2021 - Current
General Affair Manager
N and J Engineering and Construction Ltd.
03.2021 - 06.2021
Customer Relationship Officer
WHA Industrial Development Public company Limited.
01.2014 - 01.2021
Secretary and Document Controller
Thai Wooree Engineering Co.,Ltd.
01.2011 - 01.2014
Secretary and Document Controller
CTCI Thailand Co.,Ltd.
01.2008 - 01.2011
Document Controller
QA/QC Dept. Boontham Intergroup Engineering and Construction Co.,Ltd.
01.2007 - 01.2010
Technician and Sale Coordinator
Kyocera Thailand Co.,Ltd.
01.2006 - 01.2007
Bachelor of Arts - English Business For Communication.
SPU Sripatum University Chonburi
04.2001 -
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