Ms.Acharaporn Prasatsin
Facilitator, Sales Manager, Business Development Manager
Pakkred
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. As my experience with over 10 years of the logistics and e-commerce industry. Dedicated to improving a company's market position and maximizing financial growth, demonstrated track record of consistently achieving monthly sales targets, skilled in generating new leads and maintaining strong customer relationships to drive repeat business. Possesses in-depth knowledge of effective sales strategies and exceptional presentation skills. Thrives under pressure, utilizing strong leadership and communication skills to deliver outstanding results.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
BRF Logistics Co.,Ltd
Bangkok
04.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Built relationships with customers and the community to establish long-term business growth.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
Head of Business Development Manager
Rich Mom Co.,Ltd.
Bangkok
07.2022 - 03.2024
- Drives the organization's business development strategies and improves the current portfolio and explores new business opportunities
- Collaborates with internal resources to prepare scheduled and consistent programs to train and educate team
- Manages internal resources and teams and works collaboratively in a group setting to achieve shared results
- Effectively communicates the value proposition and ROI of Business Wire products and services
- Meets or exceeds sales quotas and performance objectives
- Analyzes and elevates team performance by coaching, planning, monitoring, and appraising results of each New Business Development team member
- Develops thorough knowledge of the industry, our products and services, as well as those of our competitors
- Successfully executes client contracts from negotiation to close in adherence to related company policies and procedures
- Mentored junior team members, fostering their professional growth and skill development.
- Implemented sales strategies, leading to increased market share and overall growth.
- Contributed to product development efforts by providing valuable input on customer needs and preferences.
- Analyzed competitor activities to identify potential threats or opportunities within the marketplace.
Head of E-commerce Operations
World Medical Alliance (Thailand) Co.,Ltd.
Bangkok, Bangkok
10.2021 - 03.2022
- Responsible for overseeing an ecommerce business's logistics operations and managing, improving, and optimizing different stages of the ecommerce supply chain
- Analyzing data to identify trends and opportunities for improvement in areas such as customer satisfaction, revenue generation potential, and conversion rates
- Evaluating website performance to determine which elements are performing well and which need improvement
- Working with customers to resolve issues or concerns related to orders that have already been placed
- Managing the day-to-day operations of an e-commerce business, including customer service, inventory management, marketing efforts, and financial planning
- Developing strategic plans for improving the company's e-commerce presence over time to increase sales and conversions
- Developing and implementing e-commerce strategies to improve sales and customer service, such as creating online promotions or new product offerings
- Skilled at working independently and collaboratively in a team environment.
- I worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
Head of Sales and Marketing
SF EXPRESS CO.,LTD
Bangkok
07.2020 - 08.2021
- Oversee commercial performance
- Achieve country-specific sales revenue and profit targets
- Monitor country's business performance and allocate sales targets to each individual salesperson.
- Balance company's interest as well as business growth
- Uncover customers' needs and understand customers' shipping profiles
- Manage current customers and develop new customers so as to support market development
- Guide and manage sales and marketing teams to explore customers' needs and identify key customer groups
- Prioritize resources to support service development and sales acquisitions
- Align sales and marketing strategies with head quarter and country office
- Finetune, formulate & implement sales and marketing programs to address local specific requirements
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Created and managed social media campaigns to increase brand engagement.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Continually maintained and improved the company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Improved website visibility through development and implementation of SEO strategies.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Sales Training Manager
DHL Express International (TH) Ltd.
01.2016 - 04.2020
- Conducting training sessions with employees to provide them with new skills or knowledge they need to perform their jobs effectively
- Evaluating the success of training programs to ensure that they are effective in increasing employee performance
- Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources
- Plans, organizes, facilitates and orders supplies for employee development and training events
- Build and develop high-performing sales and marketing team by facilitate to support to sales and sales manager
- Works effectively as a team member with other members of management and the HR team
- Prepare annual training budgets and approved budget expenditures
- Taught the sales team how to connect with customers and build long-term productive relationships
- Develop performance base on regular conduct Sales audit by monthly basis
- Designed and delivered world class training content base on local culture
Senior Business Development Manager
ADEN FULFILLMENT CO.,LTD
05.2015 - 05.2016
- Contribute to the development and refinement of Company's vision and strategy
- Develop, review, and report on the business development division's strategy, ensuring the strategic objectives are well understood and executed by the team
- Ensure efficient and effective marketing, advertising and promotional planning through the Marketing department by develop and lead the Business Development team in sourcing, managing and implementing new business opportunities
- Impact the profitability of the company through ensuring strategic and tactical management decisions and new business
Business Development Manager
Acommerce Co.,Ltd.
Bangkok, Bangkok
01.2015 - 04.2015
- Develop tailored proposals, grant letters, and invoices for partners and funders
- Mission or tasks realized and undertake any others assignments as determine by the sales support manager and developer team
- Responsible with customer requirement and make customer satisfaction
- To coordinate with internal and external relationship with the relevant support department team and external with customer
- Meets or exceeds sales quotas and performance objectives
- Checking shipment from front end until back-end process includes operations process flow
- To encourage and get information to customer about all information and product knowledge offering
Global Account Manager
DHL Express International (TH) Ltd.
06.2012 - 12.2013
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsor
- Identify grow opportunities within territory and collaborate with sales person to ensure growth attainment
- Develop, review and report on the business development division's strategy ensuring the strategic objectives are well understood and executed by sales
- Determined price schedules and discount rates to maintain the competitive positioning
- Communicate clearly the progress of monthly and quarterly initiative to external customer stakeholder
- Identified market specific challenges in specific countries and worked closely with management to implement specific strategies for overcoming each
- Contribute to the development and refinement of company's vision and strategy
Account Executive
DHL Express International (TH) Ltd.
07.2010 - 05.2012
- Engaged customers and build connections to drive long-term sales
- Planned balanced approach combining service of established accounts with consistent prospecting for new business
- Reviewed KPI's to measure marketing campaign performance and implement adjustments
- Resolved customer issue quickly to recapture the customer's loyalty and maintain revenue sales
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Identified customer needs, goals and strategic direction and provided roadmaps for growth
- Increased sales and brand awareness through data analysis and understanding of customer behavior
Retail Sales Representative
DHL Express International (TH) Ltd.
01.2007 - 06.2010
- Followed protocols to process damage and defective items recouping company issues
- Used successful selling abilities to deliver pitchers, cultivate interest in products and meet performance targets
- Supported co-workers by coaching and assisting with customer needs
- Uphold company standards for brand and merchandise presenting
- Resolving customer issues using listening skills, professional attitude and problem solving techniques
- Greeted customers and escorted to requested merchandise
Sales Support Coordinator
DHL Express International (TH) Ltd.
01.2004 - 12.2006
- Collaborated with sales teams to understand customer requirements, promote sale of company products and services provide
- Worked with sales team to understanding customer requirements and offering information by using sales techniques
- Drafted quotation and provide new products and service information to customer
Customer Service Representative
DHL Express International (TH) Ltd.
Bangkok, Bangkok
09.2001 - 12.2003
- Answered phone calls to provide information, takes messages and set up appointment for operations delivery team
- Supported the office admin work
- Monitoring and tracking shipment status for customer
- Guiding the information about shipment operation process to customer
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated the company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Liberal Arts
Sripatum University
Bangkok, 10 06.1998 - 03.2001
High School Diploma -
Sawananwittaya School
Sukhothai Thani, 64 05.1992 - 03.1998
Skills
Personal Information
- Date of Birth: 12/22/78
- Nationality: Thai
- Driving License: Car
Timeline
Business Development Manager
BRF Logistics Co.,Ltd
04.2024 - Current
Head of Business Development Manager
Rich Mom Co.,Ltd.
07.2022 - 03.2024
Head of E-commerce Operations
World Medical Alliance (Thailand) Co.,Ltd.
10.2021 - 03.2022
Head of Sales and Marketing
SF EXPRESS CO.,LTD
07.2020 - 08.2021
Sales Training Manager
DHL Express International (TH) Ltd.
01.2016 - 04.2020
Senior Business Development Manager
ADEN FULFILLMENT CO.,LTD
05.2015 - 05.2016
Business Development Manager
Acommerce Co.,Ltd.
01.2015 - 04.2015
Global Account Manager
DHL Express International (TH) Ltd.
06.2012 - 12.2013
Account Executive
DHL Express International (TH) Ltd.
07.2010 - 05.2012
Retail Sales Representative
DHL Express International (TH) Ltd.
01.2007 - 06.2010
Sales Support Coordinator
DHL Express International (TH) Ltd.
01.2004 - 12.2006
Customer Service Representative
DHL Express International (TH) Ltd.
09.2001 - 12.2003
Bachelor of Arts - Liberal Arts
Sripatum University
06.1998 - 03.2001
High School Diploma -
Sawananwittaya School
05.1992 - 03.1998
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