MS Office
Mr.Padungkiat Chuirerk
Supervisor Pool And Beach Restaurant , Junior Sommelier
Srisoonthorn,Thalang,Phuket
Summary
Experienced Restaurant and Bar with over 6 years of experience in A luxury resort. Excellent reputation for resolving problems and improving customer satisfaction.Ready to help team achieve company goals. Reliable employee seeking Assist.Beach Club Manager position. Offering excellent communication and good judgment.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
8
8
Certificates
3
3
Languages
Work History
Supervisor Restaurant and Junior Sommelier
THE NAKA ISLAND A LUXURY COLLECTION RESORT AND SPA
Naka Yai island,Thalang, THAILAND
01.2019 - Current
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved problems, improved operations and provided exceptional service.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to enter orders, process payments and issue receipts.
- Managed team of 18 employees, overseeing hiring, training, and professional growth of employees
- Increased customer satisfaction by resolving all mistake issues
Pool Bar and Beach Supervisor
The naka island a luxury collection resort and spa
Naka Yai island,Thalang, Phuket
01.2017 - 01.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Served customers and followed outlined steps of service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of 8 employees, overseeing hiring, training, and professional growth of employees.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Bartender
The Naka island a luxury collection resort and spa
Naka Yai island,Thalang, Phuket
01.2015 - 01.2016
- Complete opening and closing bar, pool and beach facility procedure.
- Operate facilities as hygiene and safety standards.
- Provide issue reports, monthly inventory and maintaining cost along with guest voice score
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
Senior Bartender
SALA PHUKET RESORT AND SPA, MAI KHAO BEACH
PHUKET, THAILAND, THAILAND
01.2013 - 01.2014
- Provide stocking and issue to cover occupancy.
- Operate to opening and closing bar completely and clean.
- Train new associate service and beverage knowledge by training programs and skilled coaching.
- Administered paper work as event and wrote schedules.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour
Bar Waiter
SIX SENSES YAO NOI RESORT AND SPA
Yao Noi Island , Phang-Nga
01.2010 - 01.2011
- Assistant to bartender provides every single expectation.
- Completed to opening, closing bar and outlet under cleanliness.
- Understanding all expectations of customer and giving unforgettable experiences.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Waited on up to 6 customers at bar and at 10-table bar area
- Received over 14 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders
Beach Service waiter
AMANPURI RESORT
PANSI, PHUKET, THAILAND, THAILAND
01.2005 - 01.2008
- Created plans and communicated deadlines to ensure projects were completed on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Oversaw daily operations to ensure high levels of productivity
- Developed team communications and information for meetings
- Worked with 240 customers to understand needs and provide excellent service
Education
High School Diploma -
Muangthalang School
Thalang,Phuket,Thailand 03.1999 - 03.2001
Skills
Restaurant policies and procedures
Customer assistance
Staff Training
Reports and documents
Customer experience management
Inventory monitoring
Seasonal menu understanding
Liquor, beer and wine knowledge
Microsoft Office
Inventory
Operations management
Food and beverage pairings
Certification
WSET Wine and Spirit Level 1 and Level 2
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved WSET Award level 2 through effectively helping with upselling and food pairing with beverage.
- Resolved product issue through consumer testing.
- Achieved Essential skill and Marriott The trainer by completing Professional service with accuracy and efficiency.
- Collaborated with team of 8 in the development of Personalize destination.
Software
Pos system,Micros,Symphony and Cashiering
MC fidelio materials control
Timeline
Supervisor Restaurant and Junior Sommelier
THE NAKA ISLAND A LUXURY COLLECTION RESORT AND SPA
01.2019 - Current
Pool Bar and Beach Supervisor
The naka island a luxury collection resort and spa
01.2017 - 01.2018
Bartender
The Naka island a luxury collection resort and spa
01.2015 - 01.2016
Senior Bartender
SALA PHUKET RESORT AND SPA, MAI KHAO BEACH
01.2013 - 01.2014
Bar Waiter
SIX SENSES YAO NOI RESORT AND SPA
01.2010 - 01.2011
Beach Service waiter
AMANPURI RESORT
01.2005 - 01.2008
High School Diploma -
Muangthalang School
03.1999 - 03.2001