Mr.Narongsak Campetdee
IT SUPPORT
225/293 Pruksa Ville1 Kukot Lamlukka
Summary
IT Support with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
Information Services and Consoultant
07.2021 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Management Information Systems
Ubonratchathani University
Ubonratchathani04-2020
Skills
Software installation
Help desk support
Network troubleshooting
System administration
Firewall management
Hardware diagnostics
Timeline
IT Support Engineer
Information Services and Consoultant
07.2021 - Current
Management Information Systems
Ubonratchathani University
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