Mr. Kyaw Htin

· Managed service provider performance assessments.

· Oversaw service quality management.

· Conducted research on business policies and marketing activities.

· Developed and managed third-party service providers.

· Facilitated the signing of after-sales service agreements with service providers.

· Prepared and administered an operating budget.

· Maintained reporting systems required by the business owner

· Accounts for all documents; ensures that none are missing, and all are processed correctly

· Facilitated and/or conducts technical training

· Established and maintained good working relationships with customers to encourage repeat and referral business

· Ensured that customers' service files are up-to-date and readily available for reference

· Handled customer complaints immediately

· Coordinated and Prepared relevant delivery documents with Sales and Marketing, car carrier service on the delivery of vehicles.

· Observed and Performed detailed inspection of new vehicles.

· Communicated with other related departments for PDIC operations.

· Preparedness of skill manpower in training and job allocation for PDI operations.

· Improved the good quality, reduce customer complaints, WIP units and External costs.

· Reported work order to workshop supervisor and communicate with service advisors and parts department.

· Checked accidental vehicle and repair the damage parts.

· Handling of customer complaints and issues.

· Provided quotations for all service repair works.

· Coordinated with customers for technical issues to meet customer technical requirements.

· Attended to phone calls and drive-ins to address any customer concern