Amanda Kearsley

• Because of the impact of Covid on the tourism industry, I've been teaching English online to adult and child learners from Japan, Korea, and Taiwan. It's been an honor to help people from different parts of the world achieve their life goals through English language education

(20 rooms, restaurant, bar, and tour desk)

• New venture of Our Jungle House. Strongly involved in assisting the owner with the hotels overall design and CSR projects including kids nature camp and organic garden.
• Managed sales promotions strategies on major social media sites
• Managed and motivated sales team to increase overall annual occupancy from 65%- 89% in 1 year
• Created and expanded sales presentations to new and existing agents increasing agent-specific occupancy by 11% in 1 year
• Trained and recruited two General Managers for both pre-opening and opening positions.

(20 rooms, restaurant, bar, and tour desk)

• Highly visible, hands-on manager who interacted with guests on a daily basis, providing sincere service and collecting guest feedback (for accommodation, tour desk, F&B)
• Increased gross profits by 20% in first two years through improved service standards, hotel renovations, cost stabilization, marketing strategy, and increased occupancy
• Retrained and coached 30 local staff from 5 different departments (reception, F&B, maintenance, housekeeping, tour guides, and drivers) to meet improved operating standards
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Assured values of sustainability were integrated throughout the hotel and its operations with emphasis on employment from the local village
• During my management, the resort was voted 'top 10 places to stay in southern Thailand' by The Guardian.
• Received superior customer service satisfaction scores on Trip Advisor, which increased our ranking from 4 to 2 within the first year of management.

• Built strong relationships with all suppliers (3-5 star hotels, local tour operators, private transport suppliers) to ensure best quality, competitive rates and added value
• Designed and implemented unique MICE events for high end clients - for groups of up to 200 people
• Co-ordinated 20 + guides and vehicles on a rotational basis to ensure fair distribution of job orders
• Hosted all B2B agent inspection trips including inspections of Asia Oasis- Lisu lodge and Lanjia Lodge

Provided in person service audit reports for 5 star brand hotels including; Shangri-La, Hyatt and The Sheraton

Researched and led two-week charity challenge trip for up to 50 people, taking them on trips across China and Mongolia.

Responsible for the recruitment and training of the companies adventure tour guides.

Independently led groups of travelers on 2 week adventures around South East Asia