Montree Bunchan
Bangkok
Summary
Experienced logistical planner with a talent for orchestrating seamless operations through meticulous organization and effective time management. Demonstrated ability to optimize schedules and workflows for maximum efficiency. Proficient in budget controls, staff management, and adeptly liaising with customers and stakeholders. Results-driven professional committed to delivering exceptional outcomes while maintaining strong industry relationships.
Overview
16
16
years of professional experience
Work History
Station operation
Federal Express
05.2021 - 08.2024
- Maintained professional standards and delivered outstanding service to customers, promoting positive brand image
- Scheduled transportation of outgoing goods to meet customer requirements.
- Ensured timely maintenance of equipment, leading to reduced downtime and improved operational performance.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated with IT department staff to enhance network-based technologies.
Tour Operator
Asian Trails
11.2019 - 05.2020
- Liaised with bus companies to provide personalised tours and transportation services
- Provided itinerary, estimates and costs of vacation packages to tailor-fit to budget of clients
- Provided thorough pre-trip information packets, ensuring clients were well-prepared for their travels.
- Managed financial transactions accurately, ensuring prompt payments to vendors and accurate invoicing for customers.
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
Operations Coordinator
Thomas Cook
09.2018 - 09.2019
- Operated tour guide and transportation to customers.
- Worked with vendors to make purchases and reconcile invoices.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Operations Officer
Travel Center Asia
06.2017 - 08.2018
- Operated transportation to customers
- Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
Fleet Supervisor
Buffalo Tours
05.2013 - 06.2017
- Drove fleet stability and minimized significant events through active analysis and review of fielded engine performance.
- Negotiated contracts with vendors, ensuring best pricing and service quality for the fleet operations.
- Managed budgets and expenses to maintain cost control within the department.
- Optimized fleet efficiency by implementing effective scheduling and dispatching procedures.
- Maintained clean and safe assets and fleet work environments.
- Liaised effectively between senior management and front-line staff members in order to achieve overarching business goals.
- Enhanced vehicle maintenance processes for improved fleet performance and reduced downtime.
- Reduced fuel consumption through strategic route planning and efficient vehicle allocation practices.
- Evaluated vendor proposals critically to select the most appropriate partners for outsourced fleet services without compromising on quality or budget constraints.
- Collaborated with various departments to achieve organizational objectives and support company growth.
- Maintained accurate driver information for delivery scheduling.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
Operations Executive
Meetingpoint Asia
05.2012 - 04.2013
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
Supervisor
Asian Tiger Mobility
01.2011 - 01.2012
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
Sale and Tour Coordinator
Choktawee Tour
01.2010 - 01.2011
- Streamlined booking processes for increased efficiency in tour coordination.
- Enhanced customer satisfaction by providing personalized travel itineraries and addressing specific needs.
- Managed finances and budgets, optimizing cost efficiency while maintaining high-quality offerings.
- Collaborated with local businesses to create unique experiences tailored to each destination visited during tours.
- Organized group tours that catered to a diverse range of interests, ensuring memorable experiences for all participants.
Operations Officer
HIS Tours
05.2008 - 01.2010
- Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Collaborated on operational support tasks to achieve common goal.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor of Arts - Tourism
Rajamangala University of Technology Thanyaburi
01.2008
Skills
- Timetable expertise
- Fare calculating
- Loading and unloading packages
- Emergency Response Preparedness
- Travel industry knowledge
- Travel Arrangements
- Logistics support
- Problem-Solving
Languages
Thai
English
Timeline
Station operation
Federal Express
05.2021 - 08.2024
Tour Operator
Asian Trails
11.2019 - 05.2020
Operations Coordinator
Thomas Cook
09.2018 - 09.2019
Operations Officer
Travel Center Asia
06.2017 - 08.2018
Fleet Supervisor
Buffalo Tours
05.2013 - 06.2017
Operations Executive
Meetingpoint Asia
05.2012 - 04.2013
Supervisor
Asian Tiger Mobility
01.2011 - 01.2012
Sale and Tour Coordinator
Choktawee Tour
01.2010 - 01.2011
Operations Officer
HIS Tours
05.2008 - 01.2010
Bachelor of Arts - Tourism
Rajamangala University of Technology Thanyaburi
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