Excel
Monica Marcela Sagastume Rodriguez
Marketing Specialist
Ko Samui
Summary
Dynamic Sales and Marketing Manager with a proven track record at Love Island Thailand, excelling in brand development and performance tracking. Leveraged strong relationship management skills to optimize sales processes, resulting in enhanced customer service and increased brand visibility through innovative promotional campaigns. Trilingual in English,German and Spanish fostering diverse client engagement.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Sales and Marketing Manager
Love Island Thailand
12.2024 - Current
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
Receptionist/customer Service
Parkview Hotel
05.2023 - 09.2024
- Managed reservations and provided administrative support.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted customers in English and German.
Sales Advisor
Coral Bay
04.2019 - 09.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.Telemarketing sales of insurance for clients in the U.S.
- Achieved sales targets and closed deals.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Provided customer service in English and Spanish.
Education
Bachelor in Political Science - Political Scientist
New Bulgarian University
Sofia,Bulgaria 04.2001 -
High School Diploma -
Instituto Bilingue Morazzanni
San Pedro Sula,Honduras 04.2001 -
Skills
Effective Team Leadership
Strong Relationship Management
Sales Performance Monitoring
Brand Development Strategies
Performance tracking and evaluations
Sales presentations
Business development
Social media management
Business growth and retention
Creative direction
Brand messaging
Product launches
Software
Adobe Creative Cloud
Google Ads
Meta Ads
Facebook Ads Manager
Canva
LinkedIn Campaign Manager
Timeline
Sales and Marketing Manager
Love Island Thailand
12.2024 - Current
Receptionist/customer Service
Parkview Hotel
05.2023 - 09.2024
Sales Advisor
Coral Bay
04.2019 - 09.2019
Bachelor in Political Science - Political Scientist
New Bulgarian University
04.2001 -
High School Diploma -
Instituto Bilingue Morazzanni
04.2001 -
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