MONICA ELSA
Singapore
Summary
Dynamic marketing graduate with a strong customer service background, ready to excel as cabin crew at Jetstar. Successfully launched and managed a convenience store, showcasing my entrepreneurial flair and ability to capture market opportunities. Experienced in communication-intensive roles such as live video hosting and teaching, I thrive in dynamic settings, ensuring exceptional service experiences. My proactive approach and adaptability make me an ideal candidate for delivering outstanding in-flight service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Convenience Store Co-Owner
Kios Ololah
Kotamobagu
12.2023 - Current
- Successfully launched and managed a convenience store in collaboration with family members
- Provided excellent customer service, managed inventory, and ensured a positive shopping experience for customers.
Winter Intern
Prudential Singapore
12.2022 - 07.2023
- Developed foundational knowledge of the financial industry through exposure to various aspects of the organisation
- Produced engaging social media content and marketing collateral to promote financial services.
Online Business Advisor – Volunteer
Therapy For Expats Pte LTD
Singapore
01.2020 - 01.2021
- Taught classes on starting an online business to Indonesian expatriates, covering platforms such as Facebook, Lazada, Shopee, and Tokopedia
- Developed course materials and delivered classes both in-person and online.
Live Streaming Host
CliponYu.com
Jakarta
01.2016 - 01.2017
- Hosted live video streaming sessions, engaging with audiences and facilitating interactions
- Selected to host chat rooms with celebrities, maintaining professionalism and managing high viewer engagement.
Flight Attendant
Batik Air
Jakarta
01.2014 - 01.2015
- Provided top-of-the-line customer service to passengers, ensuring their comfort and safety throughout flights
- Demonstrated calmness and professionalism during high-stress situations.
Education
Bachelor of Arts - Business Management & Marketing
University of Chichester
Singapore12.2022
Advanced Diploma - Business Management
ERC Institute
Singapore12.2021
Skills
- Customer Service
- Native in Bahasa Indonesia
- Fluent in English Oral & Written
- Microsoft Office
- Team player
- Business Growth Initiatives
Certification
- TOEFL - English PCELF 004 Advanced (Preparatory Course in English Language for Foreigners)
- Best Digital Management Presentation
- Excel Basic
Hobbies and Interests
- Social Media Instagram, Facebook
- Duolingo - Conversational Spanish
- Travel
- Video production
- Fashion
Projects
PANDEMIC NEW BUSINESS PLAN, Developed a pandemic new business plan for Gate Logistics PTE Ltd, focusing on establishing a network of self-deposit kiosk machines to enhance customer convenience and competitiveness during COVID recommendations presented to the CEO. CAFÉ START UP, Created and presented a business plan for a new kid-friendly café on Sentosa Island.
Languages
Indonesian
First Language
English
Advanced (C1)
C1
Accomplishments
Recognised during my Degree course delivering Best Digital Management Presentation
Timeline
Convenience Store Co-Owner
Kios Ololah
12.2023 - Current
Winter Intern
Prudential Singapore
12.2022 - 07.2023
Online Business Advisor – Volunteer
Therapy For Expats Pte LTD
01.2020 - 01.2021
Live Streaming Host
CliponYu.com
01.2016 - 01.2017
Flight Attendant
Batik Air
01.2014 - 01.2015
Bachelor of Arts - Business Management & Marketing
University of Chichester
Advanced Diploma - Business Management
ERC Institute
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