MOHAYMEN I. ILIAS
Mueang Nonthaburi
Summary
Dedicated professional with a strong background in teaching Elementary English, customer service, and hospitality. Proven ability to create engaging learning environments and communicate effectively with diverse groups. Experience in the cruise industry enhances cultural awareness and adaptability in fast-paced settings. Committed to continuous growth and contributing positively to team success through reliability and excellent service.
Overview
6
6
years of professional experience
Work History
Restaurant Attendant/Guest services officer
Royal Caribbean Ltd.
L
08.2022 - 06.2024
- Welcomed guests, took orders, and ensured a smooth dining experience.
- Maintained clean and organized tables and dining areas.
- Coordinated with kitchen staff to deliver orders accurately and on time.
- Handled billing, payments, and cash transactions.
- Monitored and restocked dining supplies as needed.
- Manila, Philippines
- Strong customer service and problem-solving abilities.
- Clear communicator with both guests and team members.
- Able to multitask in fast-paced environments.
- Comfortable handling money and calculating bills.
- Physically fit to stay active throughout shifts.
- Received consistent praise from guests and positive reviews.
- Boosted sales through effective upselling.
- Managed busy shifts and large groups efficiently.
- Contributed to smooth team operations and guest satisfaction.
Customer Service Representative
Teleperformance
03.2022 - 07.2022
- Answering questions via phone, email, or chat, resolving issues, processing orders, and identifying opportunities to upsell.
English Teacher (Kindergarten)
Saguiaran Elementary School
03.2021 - 03.2022
- Teach basic English skills in reading, writing, speaking, and listening.
- Create simple lesson plans and fun learning activities.
- Manage classroom behavior and maintain a positive environment.
- Assess student progress through quizzes and assignments.
- Support students who need extra help and encourage participation.
- Communicate with parents and work with other teachers.
Food and Beverage Supervisor
06.2020 - 08.2021
- Supervising staff, managing inventory, handling customer service, and maintaining a safe and clean environment.
- Supervising Staff: Training, scheduling, and managing food and beverage staff, including servers, bartenders, and hosts/hostesses.
- Customer Service: Handling customer complaints, feedback, and ensuring a positive dining experience.
- Inventory Management: Monitoring stock levels, ordering supplies, and minimizing waste.
- Operations Management: Ensuring smooth daily operations, coordinating with kitchen and other departments, and maintaining service standards.
- Compliance: Enforcing health and safety regulations, including food safety and hygiene.
- Menu Planning and Promotion: Assisting with menu development and promotional activities.
- Staff Development: Providing guidance, training, and mentorship to staff members.
House Attendant (OJT)
The Broadmoor hotel
Colorado
06.2018 - 08.2019
- Maintaining cleanliness standards: This is the core function, ensuring guest rooms, public areas, and other spaces meet established cleanliness and hygiene standards.
- Guest room preparation: This includes making beds, cleaning bathrooms, and restocking supplies for arriving guests.
- Ancillary services: This can involve laundry services, managing linen supplies, and maintaining the overall appearance of the property.
Education
Bachelor of Science - Hospitality Management
Mindanao State University
Marawi City, Philippines10.2016
Secondary Education -
Msu Saguiaran Community High School
Saguiaran, Lanao del sur, Philippines10.2016
Elementary Education -
Bito Elementary School
Marawi City, Philippines10.2016
Skills
- Customer service
- Order management
- Cash handling
- Table management
- Food safety
- Customer relationship management
- Classroom management
- Communication skills
- Team collaboration
- Child assessment
Skills Interests
MS Office, Adobe Photoshop, Reading, Sports, Travelling, Cooking, Dancing, Singing
Signature Date
06/12/24
Languages
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Tagalog
Proficient (C2)
C2
Timeline
Restaurant Attendant/Guest services officer
Royal Caribbean Ltd.
08.2022 - 06.2024
Customer Service Representative
Teleperformance
03.2022 - 07.2022
English Teacher (Kindergarten)
Saguiaran Elementary School
03.2021 - 03.2022
Food and Beverage Supervisor
06.2020 - 08.2021
House Attendant (OJT)
The Broadmoor hotel
06.2018 - 08.2019
Bachelor of Science - Hospitality Management
Mindanao State University
Secondary Education -
Msu Saguiaran Community High School
Elementary Education -
Bito Elementary School