Outdoor adventure
Mohammed Nizaar Jacobs
Senior Area Manager
Bangkok,Bangkok
Summary
A seasoned leader at Truworths, I excel in operations management and fostering team unity, significantly enhancing performance and customer satisfaction. My expertise in analyzing financial reports, meticulous attention to detail, risk management and implementing strategic improvements has driven substantial business growth. Renowned for a positive approach and effective problem-solving, I've successfully mentored staff, boosting professional development through the succession planning structure. Through this increasing turnover and minimizing shrinkage/losses. Developed key skills in staff management through the Industrial Relations process to assess and performance in line with company expectations, but also as part of their personal goal setting achievements.
Overview
29
29
years of professional experience
Work History
Senior Area Manager
Truworths
03.2007 - 03.2024
- Boosted team performance by implementing effective communication and collaboration strategies.
- Established strong relationships with key clients, driving customer satisfaction, and retention.
- Recognized and rewarded performance to motivate continued success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Led regional sales meetings to discuss progress, evaluate strategies, set goals collectively, increasing motivation levels significantly.
- Reduced employee turnover by fostering a positive work environment and promoting professional development opportunities.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Optimized inventory management processes to reduce wastage and minimize stock discrepancies effectively.
- Oversaw budget allocation and management, ensuring optimal resource utilization across the region.
- Managed conflict resolution among team members, improving cooperation within the workforce substantially.
- Compiled and presented weekly Executive Reports
- Conducted internal disciplinary hearings and presented the company at the Commission for Conciliation Mediation and Arbitration(CCMA) as well as at the Labour Court
- Caretake the Region/Division during the absence of the Manager
Store Manager
Truworths
07.2004 - 02.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Drove sales growth by implementing imaginative store layouts and effective visual merchandising techniques.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Conducted internal disciplinary hearings
Assistant Customer Service Manager
Topics
09.2000 - 01.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Ensured consistent delivery of high-quality service by regularly reviewing call recordings and providing targeted coaching for staff development.
- Formulated and implemented training tools with the Training and Development Department in line with company requirements and identified needs.
Credit Services Controller
Topics
03.1995 - 08.2000
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Prepared balance sheets, cash flow reports and income statements.
- Streamlined annual audit process, working closely with external auditors to ensure accurate representation of company''s financial position.
Education
No Degree - Retail Management Development
University of Pretoria
Pretoria, South Africa 04.2001 -
Skills
Positive approach
Interests
Exploring nature through long drives or walks
Travelling - places I have been to include New York, Dallas, London, Ireland, Paris, Dubai, Doha, India, Thailand, Vietnam, Bali, Indonesia, Kenya, Mozambique
Reading motivational material both printed and electronically
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Area Manager
Truworths
03.2007 - 03.2024
Store Manager
Truworths
07.2004 - 02.2007
No Degree - Retail Management Development
University of Pretoria
04.2001 -
Assistant Customer Service Manager
Topics
09.2000 - 01.2004
Credit Services Controller
Topics
03.1995 - 08.2000
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