MOHAMMED YOUNIS
IT SPECIALIST
Giza
Summary
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
IT Specialist
Green Buldings Foundation
Makkah, Saudi Arabia
08.2024 - 12.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Developed customized software solutions for improved business processes and increased productivity.
- Optimized network performance through regular monitoring and maintenance.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Designed and evaluated WAN and LAN connectivity technologies.
IT Specialist
Modern Designs Office
Makkah, Saudi Arabia
06.2015 - 08.2024
- Provided technical support to internal and external customers via phone, email, and remote access tools
- Installed, configured and maintained various software applications on Windows systems
- Performed troubleshooting of hardware, software issues related to LAN, WAN operations
- Created user accounts, managed passwords, set up file sharing permissions and monitored user activity
- Resolved complex problems pertaining to networking protocols such as TCP and IP and Ethernet technologies
- Assisted with installation of new equipment including routers, switches, servers
- Maintained high availability services like DNS, DHCP and Active Directory Services
- Supported users with their day to day computer related queries in a timely manner
- Monitored server performance metrics such as disk space utilization, CPU usage and memory utilization
- Design, implement, and maintain computer networks, including LANs, WANs, and the Internet
- Plan and implement network upgrades and expansions
- Troubleshoot network problems and perform repairs
- Monitor network performance and optimize network traffic
- Ensure network security and implement security measures
Education
Bachelor - Computer Science
Alshorouk Academy
Cairo 09.2008 - 11.2012
Skills
VMware
Virtualisation
TCP/IP
Windows Server
Hyper V
Wide Area Network
Information Technology
Microsoft Active Directory
Communication Skills
Microsoft Office 365
Cybersecurity
Local Area Network
undefinedCertification
CEH v8, 2014
Personal Information
- Date of Birth: 08/23/87
- Nationality: Egyptian
- Military Status : Served 1 Year
Side Jobs
- Customer Service Representative, Vodafone Egypt, 6 Months, 2009
- Accountant, Saudi Arabia, 2 Years, 2019-2021
- CCTV Installer, Saudi Arabia, 3 Years, 2020-2023
- Security Systems Installer, Saudi Arabia
- Technician, Troubleshooting and maintenance of printers, networks, computers, laptops, servers, switches, Wi-Fi.
- Hotel Manager, Makkah, 2 Months
Timeline
IT Specialist
Green Buldings Foundation
08.2024 - 12.2024
IT Specialist
Modern Designs Office
06.2015 - 08.2024
Bachelor - Computer Science
Alshorouk Academy
09.2008 - 11.2012