Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Side Jobs
Timeline
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MOHAMMED YOUNIS

MOHAMMED YOUNIS

IT SPECIALIST
Giza

Summary

As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.

Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

IT Specialist

Green Buldings Foundation
Makkah, Saudi Arabia
08.2024 - 12.2024
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Developed customized software solutions for improved business processes and increased productivity.
  • Optimized network performance through regular monitoring and maintenance.
  • Provided exceptional customer service by promptly addressing problems reported by end users.
  • Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Designed and evaluated WAN and LAN connectivity technologies.

IT Specialist

Modern Designs Office
Makkah, Saudi Arabia
06.2015 - 08.2024
  • Provided technical support to internal and external customers via phone, email, and remote access tools
  • Installed, configured and maintained various software applications on Windows systems
  • Performed troubleshooting of hardware, software issues related to LAN, WAN operations
  • Created user accounts, managed passwords, set up file sharing permissions and monitored user activity
  • Resolved complex problems pertaining to networking protocols such as TCP and IP and Ethernet technologies
  • Assisted with installation of new equipment including routers, switches, servers
  • Maintained high availability services like DNS, DHCP and Active Directory Services
  • Supported users with their day to day computer related queries in a timely manner
  • Monitored server performance metrics such as disk space utilization, CPU usage and memory utilization
  • Design, implement, and maintain computer networks, including LANs, WANs, and the Internet
  • Plan and implement network upgrades and expansions
  • Troubleshoot network problems and perform repairs
  • Monitor network performance and optimize network traffic
  • Ensure network security and implement security measures

Education

Bachelor - Computer Science

Alshorouk Academy
Cairo
09.2008 - 11.2012

Skills

VMware

Virtualisation

TCP/IP

Windows Server

Hyper V

Wide Area Network

Information Technology

Microsoft Active Directory

Communication Skills

Microsoft Office 365

Cybersecurity

Local Area Network

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Certification

CEH v8, 2014

Personal Information

  • Date of Birth: 08/23/87
  • Nationality: Egyptian
  • Military Status : Served 1 Year

Side Jobs

  • Customer Service Representative, Vodafone Egypt, 6 Months, 2009
  • Accountant, Saudi Arabia, 2 Years, 2019-2021
  • CCTV Installer, Saudi Arabia, 3 Years, 2020-2023
  • Security Systems Installer, Saudi Arabia
  • Technician, Troubleshooting and maintenance of printers, networks, computers, laptops, servers, switches, Wi-Fi.
  • Hotel Manager, Makkah, 2 Months

Timeline

IT Specialist

Green Buldings Foundation
08.2024 - 12.2024

IT Specialist

Modern Designs Office
06.2015 - 08.2024

Bachelor - Computer Science

Alshorouk Academy
09.2008 - 11.2012

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