Summary

Overview

Work History

Education

Skills

Timeline

Miss Waraporn Saekong

Guest Service Agent

Nakhon Si Thammarat

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

5

5

years of professional experience

2

2

Languages

Work History

Document Controller

Sinohydro (Thailand) Co.,ltd (Power China)

07.2021 - Current

Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
Coordinated with external vendors and partners in acquiring essential project documents, ensuring seamless integration into internal systems and databases upon receipt.
Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Coordinated document exchange between departments, contractors, suppliers, and customers.
Worked with internal team members to remedy issues with preemptive solutions.
Collaborated across departments and levels of management to gain consensus on procedural documentation.
Transmitted documents, organized revisions and tracked changes.
Collaborated closely with project managers to create and maintain accurate document distribution matrices, ensuring the right information reached relevant personnel in a timely manner.
Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.

Guest Service Agent (Intership, Chinese Speaking)

Summer Tree Hotel

01.2019 - 04.2019

Managed group bookings to ensure seamless organization of events and accommodations.
Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed.
Ensured compliance with all safety regulations by conducting regular walkthroughs of public spaces within the hotel.
Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
Greeted guests upon arrival and offered assistance.

Education

Bachelor of Arts - Chinese Language And Culture

Huachiew Chalermprakiet University

Bangkok, Thailand

04.2001 -

Skills

Skilled in [Software]

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Timeline

Document Controller

Sinohydro (Thailand) Co.,ltd (Power China)

07.2021 - Current

Guest Service Agent (Intership, Chinese Speaking)

Summer Tree Hotel

01.2019 - 04.2019

Bachelor of Arts - Chinese Language And Culture

Huachiew Chalermprakiet University

04.2001 -